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Act 01Real estate · Outbound · Hinglish

Turns a fed-up '10th broker' lead into a site visit

A buyer who filled one form and got flooded with broker calls is fed up. The AI names exactly where his enquiry came from, offers to stop calling, then handles price, a rival's ₹2 lakh discount, possession delay and 'the market will fall', admits what it does not know, and books a visit with the sales manager.

Demo business, not a client Tarang Residences, Noida Expressway is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call.

Act 02Transcript, audio coming

Read it line by line

The audio for this call is not recorded yet. Read the full script, with an English translation under every Hindi line, and see what the AI did at each turn.

OutboundHinglish

Turns a fed-up '10th broker' lead into a site visit

Real estate · Tarang Residences, Noida Expressway (invented)

A buyer who filled one form and got flooded with broker calls is fed up. The AI names exactly where his enquiry came from, offers to stop calling, then handles price, a rival's ₹2 lakh discount, possession delay and 'the market will fall', admits what it does not know, and books a visit with the sales manager.

Transcript, audio coming. The voice recording for this call is not made yet. The script below is final, and the audio player replaces this note when it lands.

What it did

  • Called back the website enquiry from this morning
  • Named the exact lead source. Offered do-not-call
  • Price band and payment plan given
  • Rival discount: asked for a written cost sheet to compare
  • Possession date read from RERA, number shared
  • Delivery record: admitted it is not verified, passed on
  • School question passed to the sales manager
  • Site visit booked: Saturday 5 pm, couple. WhatsApp-only follow-up noted

Planned voice: Sarvam Bulbul, simran_enhi_customer (caller: shubh_hi_customer). Scripted: not a recording, not a real customer.

Transcript
  1. AI employeeनमस्ते, मैं Tarang Residences की AI assistant बोल रही हूँ, builder की तरफ़ से, कोई broker नहीं। आपने आज सुबह हमारी website पर 3 BHK के लिए form भरा था। ये call record हो रही है। क्या दो मिनट बात हो सकती है?Hello, I am the AI assistant for Tarang Residences, calling from the builder, not a broker. You filled a form for a 3 BHK on our website this morning. This call is recorded. Can we talk for two minutes?
  2. Callerयार, आज सुबह से ये दसवीं call है। एक form भरा और पूरी दुनिया को मेरा number मिल गया। आप लोग जीने दोगे या नहीं?Come on, this is the tenth call since morning. I filled one form and the whole world got my number. Will you people let me live or not?
  3. AI employeeमाफ़ कीजिए, ये सच में परेशान करने वाला है। मैं साफ़ बता दूँ, हमारे पास आपका number सिर्फ़ हमारी अपनी website के form से आया है, और हम इसे किसी broker को नहीं देते। अगर आप चाहें तो मैं अभी आपका number do-not-call में डाल देती हूँ और सिर्फ़ एक brochure WhatsApp कर देती हूँ।Sorry, that really is annoying. To be clear, we got your number only from our own website form, and we do not pass it to any broker. If you like, I will put your number on do-not-call right now and just WhatsApp one brochure.
  4. Callerहम्म। ठीक है, सीधा price बताओ। Brochure-vrochure बाद में।Hmm. Fine, just tell me the price. Brochure and all later.
  5. AI employeeजी। 3 BHK, सोलह सौ पचास square feet, एक करोड़ बत्तीस लाख से एक करोड़ अड़तालीस लाख के बीच है। फ़र्क़ floor और facing से आता है। Payment plan है, दस percent booking पर, बाकी construction के साथ। एक सवाल, आप खुद रहने के लिए ले रहे हैं या investment के लिए?Sure. A 3 BHK, 1,650 sq ft, is between ₹1.32 crore and ₹1.48 crore. The difference comes from floor and facing. The payment plan is 10 percent at booking, the rest linked to construction. One question: is it to live in or as an investment?
  6. Callerरहने के लिए। लेकिन एक channel partner बोल रहा है कि वो मुझे दो लाख कम में दिला देगा। Same project।To live in. But a channel partner says he will get it for me ₹2 lakh cheaper. Same project.
  7. AI employeeहो सकता है। कुछ partners अपना commission छोड़कर discount देते हैं। मेरी सलाह बस इतनी है, उनसे लिखित में cost sheet ले लीजिए, जिसमें PLC, parking, club और GST अलग-अलग लिखे हों। कई बार base price कम दिखता है और बाकी charges बढ़ जाते हैं। हमारी cost sheet भी मैं भेज दूँगी, आप दोनों line by line मिला लीजिए।Possibly. Some partners give up part of their commission as a discount. My only advice: get a written cost sheet from them with PLC, parking, club and GST listed separately. Sometimes the base looks lower and the other charges go up. I will send our cost sheet too, so you can compare the two line by line.
  8. Callerचलो ठीक है। Possession कब है? और ये मत बोलना on time, हर builder यही बोलता है।Okay. When is possession? And do not say on time, every builder says that.
  9. AI employeeमैं on time नहीं बोलूँगी, मैं document बताऊँगी। RERA पर Tower C की registered completion date मार्च 2028 है। RERA number मैं WhatsApp पर भेज रही हूँ, आप खुद portal पर quarterly progress देख सकते हैं।I will not say on time, I will give you the document. On RERA, Tower C's registered completion date is March 2028. I am sending the RERA number on WhatsApp so you can check the quarterly progress on the portal yourself.
  10. Callerऔर अगर late हुआ? फिर? आपके builder ने पहले कोई project time पर दिया है?And if it is late? Then what? Has your builder delivered any project on time before?
  11. AI employeeRegistered date के बाद delay हो तो RERA rules में buyer को delay interest का हक़ है, ये agreement में भी लिखा होता है। पिछले projects का delivery record मेरे पास अभी verified रूप में नहीं है, और मैं अंदाज़े से कुछ नहीं बोलूँगी। Sales manager के पास पूरी list है, वो आपको दिखा देंगे।If there is a delay after the registered date, RERA rules give the buyer delay interest, and the agreement says so too. I do not have a verified record of past project deliveries in front of me, and I will not guess. The sales manager has the full list and can show you.
  12. Callerदेखो, सच बताऊँ तो मैं सोच रहा हूँ अभी रुक जाऊँ। सब बोल रहे हैं market गिरेगा।Honestly, I am thinking of waiting for now. Everyone says the market will fall.
  13. AI employeeआपका सोचना बिलकुल ठीक है, घर बड़ा फ़ैसला है। Market का अंदाज़ा मैं नहीं लगा सकती। एक चीज़ कर सकते हैं: site visit से कुछ commit नहीं होता। आप flat, construction और location अपनी आँखों से देख लीजिए, फिर आराम से तय कीजिए।That is a fair thought; a home is a big decision. I cannot predict the market. One thing you can do: a site visit commits you to nothing. See the flat, the construction and the location with your own eyes, then decide at your own pace.
  14. CallerVisit पर जाऊँगा तो फिर वहाँ के sales वाले पीछे पड़ जाएँगे।If I go for a visit, the sales people there will chase me.
  15. AI employeeमैं booking में note डाल देती हूँ कि आप सिर्फ़ देखने आ रहे हैं और follow-up सिर्फ़ WhatsApp पर चाहिए, call पर नहीं। Visit के बाद अगर आप मना कर दें, तो हम दोबारा call नहीं करेंगे।I will add a note to the booking that you are coming only to look and want follow-up on WhatsApp only, not calls. If you say no after the visit, we will not call again.
  16. Callerअच्छा। पास में कोई अच्छा CBSE school है?Okay. Is there a good CBSE school nearby?
  17. AI employeeProject से तीन km के अंदर दो schools हैं, लेकिन कौन सा CBSE है और admission कैसा है, ये मैं पक्का नहीं बता सकती। गलत जानकारी देने से अच्छा है मैं ये सवाल sales manager को दे दूँ, वो visit पर पूरी जानकारी लेकर आएँगे।There are two schools within 3 km of the project, but I cannot say for sure which is CBSE or how admissions work. Rather than give you wrong information, I will pass this question to the sales manager, who will bring the details to the visit.
  18. Callerठीक है। Loan भी लेना पड़ेगा, लगभग सत्तर percent।Okay. I will need a loan too, about 70 percent.
  19. AI employeeProject के साथ चार banks का tie-up है, approval bank ही करेगा। Visit पर एक bank का representative भी रहता है, आप वहीं eligibility पूछ सकते हैं। Visit के लिए शनिवार शाम पाँच बजे या रविवार सुबह ग्यारह बजे, कौन सा ठीक रहेगा?The project has tie-ups with four banks, and the bank decides approval. A bank representative is usually at the site, so you can ask about eligibility there. For the visit, Saturday 5 pm or Sunday 11 am, which suits you?
  20. Callerशनिवार पाँच बजे। Wife भी आएँगी।Saturday at 5. My wife will come too.
  21. AI employeeबहुत अच्छा। शनिवार शाम पाँच बजे, आप दोनों के लिए visit book हो गया। Sales manager Mr Arjun आपसे मिलेंगे। मैं अभी WhatsApp पर भेज रही हूँ: location pin, RERA number, पूरी cost sheet, और note कि follow-up सिर्फ़ WhatsApp पर होगा। School वाला सवाल भी Arjun को दे दिया है।Great. Saturday 5 pm, visit booked for both of you. The sales manager, Mr Arjun, will meet you. I am sending on WhatsApp now: location pin, RERA number, full cost sheet, and a note that follow-up is WhatsApp only. I have also passed the school question to Arjun.
  22. Callerठीक है। और please, बाकी brokers को मेरा number मत देना।Okay. And please, do not give my number to other brokers.
  23. AI employeeबिलकुल नहीं देंगे, ये मैंने आपकी file में लिख दिया है। शनिवार को मिलते हैं, धन्यवाद!We will not, and I have written that in your file. See you on Saturday, thank you!

Act 03The rules on this call

Honest from the first line

  • It says it is an AI assistant in its first line, and that the call is recorded.
  • It uses only the facts the business gave it. Anything else goes to a person, with a time.
  • No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
  • The business is invented and both voices are AI. No real customer is on the call.
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