Act 01Real estate · Outbound · Hinglish
Follows up a missed site visit and finds out the real reason was the price
The AI calls a buyer who missed his Sunday site visit. He gives a vague excuse, then admits the cost sheet scared him off. The AI does not push, goes through the cost sheet line by line, points out which charges are fixed and which are optional, mentions a smaller unit in the same project from the inventory, offers the home-loan desk without promising approval, and rebooks only because he asks.
Demo business, not a client Sankalp Estates, Noida is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call.
Act 02Transcript, audio coming
Read it line by line
The audio for this call is not recorded yet. Read the full script, with an English translation under every Hindi line, and see what the AI did at each turn.
Follows up a missed site visit and finds out the real reason was the price
Real estate · Sankalp Estates, Noida (invented)
The AI calls a buyer who missed his Sunday site visit. He gives a vague excuse, then admits the cost sheet scared him off. The AI does not push, goes through the cost sheet line by line, points out which charges are fixed and which are optional, mentions a smaller unit in the same project from the inventory, offers the home-loan desk without promising approval, and rebooks only because he asks.
Transcript, audio coming. The voice recording for this call is not made yet. The script below is final, and the audio player replaces this note when it lands.
What it did
- Asked if he is still looking, no pressure
- Real reason surfaced: brochure vs cost sheet gap
- Fixed vs optional charges explained line by line
- Smaller unit within budget offered from inventory
- No loan estimate; bank desks offered
- Rebooked on his ask, easy cancel offered
Planned voice: Sarvam Bulbul, simran_enhi_customer (caller: shubh_hi_customer). Scripted: not a recording, not a real customer.
- AI employeeनमस्ते Rohit जी, मैं Sankalp Estates की AI assistant बोल रही हूँ। ये call record हो रही है। रविवार को Sector एक सौ पचास में आपकी site visit थी, आप नहीं आ पाए। सब ठीक है ना?Hello Rohit ji, I am the AI assistant from Sankalp Estates. This call is recorded. You had a site visit in Sector 150 on Sunday, and you could not make it. Is everything all right?
- Callerहाँ हाँ, सब ठीक। बस थोड़ा busy हो गया था। देखते हैं बाद में।Yes, yes, all fine. I just got a bit busy. Let us see later.
- AI employeeकोई बात नहीं। मैं बस एक बात पूछना चाहती हूँ, ताकि आपको गलत calls ना जाएँ। क्या आप अभी भी घर देख रहे हैं, या plan बदल गया है? दोनों में कोई दिक्कत नहीं है।No problem. I just want to ask one thing, so you do not get the wrong calls. Are you still looking for a home, or has the plan changed? Either is fine.
- Callerसच बताऊँ? Cost sheet देखी तो डर गया। Brochure में बयासी लाख लिखा था, cost sheet में निन्यानवे आ गया। इतना budget नहीं है।Honestly? I got scared when I saw the cost sheet. The brochure said eighty-two lakh, and the cost sheet came to ninety-nine. I do not have that budget.
- AI employeeबताने के लिए धन्यवाद, ये जानना ज़रूरी था। बयासी लाख base price है, और cost sheet में बाकी charges जुड़ते हैं। मैं line by line बता देती हूँ कौन से fixed हैं और कौन से optional, ताकि आप असली number देख सकें।Thank you for telling me; that was important to know. Eighty-two lakh is the base price, and the cost sheet adds the other charges. Let me go line by line on which are fixed and which are optional, so you can see the real number.
- Callerहाँ, बताओ।Yes, tell me.
- AI employeeFixed हैं: GST, registration और stamp duty, जो सरकार के हैं, और maintenance deposit। Optional हैं: covered parking चार लाख, preferred location charge, यानी park-facing, तीन लाख, और club membership डेढ़ लाख। ये तीन optional हटाएँ, तो लगभग साढ़े आठ लाख कम होते हैं।The fixed ones are GST, registration and stamp duty, which are government charges, and the maintenance deposit. The optional ones are covered parking at four lakh, the preferred-location charge for park-facing at three lakh, and club membership at one and a half lakh. Remove those three and it drops by about eight and a half lakh.
- Callerपार्किंग तो चाहिए। फिर भी नब्बे के ऊपर है। मेरा budget पचहत्तर-अस्सी तक था।I do need parking. It is still above ninety. My budget was up to seventy-five or eighty.
- AI employeeसमझ गई। उसी project में दो BHK plus study का एक छोटा unit है, जिसका base price inventory में बासठ लाख है, और park-facing नहीं है। सारे charges मिलाकर, parking के साथ, लगभग सतहत्तर लाख बनता है। मैं उसकी पूरी cost sheet भेज दूँ, ताकि आप खुद जोड़ सकें?Understood. The same project has a smaller two-BHK-plus-study unit, with a base price of sixty-two lakh in the inventory, not park-facing. With all charges and parking, it comes to about seventy-seven lakh. Shall I send its full cost sheet so you can add it up yourself?
- Callerहाँ, भेजो। Loan कितना मिलेगा, ये भी पता करना है।Yes, send it. I also need to find out how much loan I will get.
- AI employeeLoan कितना मिलेगा, ये bank आपकी income और records देखकर तय करता है, मैं इसका अनुमान नहीं दूँगी। हमारे project के लिए तीन banks का loan desk site पर बैठता है। आप चाहें तो visit के दिन उनसे बात कर सकते हैं, बिना किसी obligation के।How much loan you get is decided by the bank from your income and records; I will not estimate it. Loan desks from three banks sit at the site for our project. If you like, you can talk to them on the visit day, with no obligation.
- Callerठीक है, तो visit दोबारा रख दो। इस शनिवार, wife के साथ।Okay, then book the visit again. This Saturday, with my wife.
- AI employeeशनिवार ग्यारह बजे या शाम चार बजे?Saturday at 11 am or 4 pm?
- Callerग्यारह बजे।Eleven.
- AI employeeBook हो गया। Recap: दो BHK plus study की cost sheet, लगभग सतहत्तर लाख सब मिलाकर, WhatsApp पर आ रही है, साथ में RERA number। शनिवार ग्यारह बजे visit, आप और आपकी wife, loan desk से बात का option। अगर cost sheet देखकर plan बदले, तो बस एक message कर दीजिए, मैं visit cancel कर दूँगी। धन्यवाद Rohit जी।Booked. Recap: the two-BHK-plus-study cost sheet, about seventy-seven lakh all-in, is coming on WhatsApp with the RERA number. Visit on Saturday at 11, you and your wife, with the option to speak to the loan desk. If the plan changes after you see the cost sheet, just send a message and I will cancel the visit. Thank you, Rohit ji.
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
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