Act 01Real estate · Outbound · Hinglish
Respects a buyer who will not talk to an AI, and still gets him the right callback
A buyer hears 'AI' in the first line and says he does not talk to bots. The AI does not argue. It offers a human callback straight away, answers his worry about where his recording and number go, and with his permission notes just enough so the salesperson does not make him repeat himself. A person calls him at the time he picks.
Demo business, not a client Vrindam Orchards, Greater Noida West is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call.
Act 02Transcript, audio coming
Read it line by line
The audio for this call is not recorded yet. Read the full script, with an English translation under every Hindi line, and see what the AI did at each turn.
Respects a buyer who will not talk to an AI, and still gets him the right callback
Real estate · Vrindam Orchards, Greater Noida West (invented)
A buyer hears 'AI' in the first line and says he does not talk to bots. The AI does not argue. It offers a human callback straight away, answers his worry about where his recording and number go, and with his permission notes just enough so the salesperson does not make him repeat himself. A person calls him at the time he picks.
Transcript, audio coming. The voice recording for this call is not made yet. The script below is final, and the audio player replaces this note when it lands.
What it did
- Caller refused AI: human callback offered at once
- Lead source named, no number sharing, recording deletion offered
- Asked permission before any questions
- OC status not verified: passed to the sales manager
- One call only, then stop if he says no
- Human callback booked: today after 7 pm, with context
Planned voice: Sarvam Bulbul, simran_enhi_customer (caller: shubh_hi_customer). Scripted: not a recording, not a real customer.
- AI employeeनमस्ते, मैं Vrindam Orchards की AI assistant बोल रही हूँ। आपने कल शाम हमारे 2 BHK के लिए website पर enquiry की थी। ये call record हो रही है। क्या अभी एक मिनट बात हो सकती है?Hello, I am the AI assistant from Vrindam Orchards. You enquired about our 2 BHK on the website yesterday evening. This call is recorded. Can we talk for a minute now?
- CallerAI? नहीं नहीं। मैं bots से बात नहीं करता। किसी इंसान से बात कराइए, वरना phone रखता हूँ।AI? No, no. I do not talk to bots. Get me a human, or I am hanging up.
- AI employeeबिलकुल ठीक है, ये आपकी choice है। मैं अभी हमारे sales team के किसी व्यक्ति का callback fix कर देती हूँ। आपको कब call करना ठीक रहेगा, आज शाम या कल सुबह?That is completely fine, it is your choice. I will fix a callback from a person on our sales team right now. When suits you, this evening or tomorrow morning?
- Callerआज शाम सात के बाद। और सुनो, ये recording का क्या करोगे? कहीं बेच तो नहीं दोगे मेरा number? पिछली बार एक form भरा था, सौ calls आ गईं।This evening after seven. And listen, what will you do with this recording? You will not sell my number somewhere? Last time I filled one form and got a hundred calls.
- AI employeeसही सवाल है। आपका number सिर्फ़ हमारे अपने website form से आया है, और हम इसे किसी broker या दूसरी company को नहीं देते। Recording सिर्फ़ quality check के लिए रहती है। अगर आप चाहें, तो मैं अभी आपकी recording delete करने का note भी डाल सकती हूँ।Fair question. Your number came only from our own website form, and we do not give it to any broker or other company. The recording is kept only for quality checks. If you like, I can add a note right now to delete your recording too.
- Callerहाँ, delete कर देना। अच्छा, ठीक है।Yes, delete it. Okay, fine.
- AI employeeNote कर दिया, recording delete होगी। एक बात पूछ लूँ? अगर आप चाहें तो दो-तीन चीज़ें मैं sales वाले के लिए लिख दूँ, ताकि वो आपसे वही सवाल दोबारा ना पूछें। आप मना भी कर सकते हैं।Noted, the recording will be deleted. May I ask one thing? If you want, I can write down two or three things for the salesperson, so they do not ask you the same questions again. You can say no.
- Callerहम्म... ठीक है, जल्दी पूछो।Hmm... okay, ask quickly.
- AI employeeधन्यवाद। Budget लगभग कितना है, और loan लेंगे या नहीं?Thank you. Roughly what is the budget, and will you take a loan?
- Callerसाठ-पैंसठ लाख। Loan लेंगे, आधा।Sixty to sixty-five lakh. We will take a loan, for half.
- AI employeeऔर ready-to-move चाहिए, या under-construction भी चलेगा?And do you need ready-to-move, or is under-construction fine too?
- CallerReady-to-move। अभी किराए पर हैं, छह महीने में shift करना है। और देखो, मुझे ये भी जानना है कि आपके project में OC मिला है या नहीं। सब बोलते हैं मिल जाएगा।Ready-to-move. We are renting now and need to move within six months. And look, I also need to know whether your project has its OC. Everyone says it will come.
- AI employeeबहुत ज़रूरी सवाल है। OC की current status मेरे पास verified रूप में नहीं है, और मैं अंदाज़े से कुछ नहीं कहूँगी। मैंने ये सवाल सबसे ऊपर लिख दिया है, ताकि sales वाले शाम को document के साथ जवाब दें।Very important question. I do not have the current OC status in verified form, and I will not guess. I have put this question at the top, so the salesperson answers it this evening with the document.
- Callerठीक है। और कोई मुझे दस बार call ना करे।Okay. And nobody should call me ten times.
- AI employeeसमझ गई। Note में लिख दिया है: एक call, आज शाम सात के बाद, एक ही व्यक्ति से। उसके बाद आप जो कहें, सिर्फ़ उतना। अगर आप मना कर दें, तो हम आगे call नहीं करेंगे।Understood. The note says: one call, this evening after seven, from one person only. After that, only what you ask for. If you say no, we will not call again.
- Callerकिसका call आएगा?Who will call?
- AI employeeMr Nitin, हमारे senior sales manager। उनका नाम और number अभी आपको WhatsApp पर भेज रही हूँ, ताकि आपको पता हो कि call हमारी तरफ़ से है।Mr Nitin, our senior sales manager. I am sending his name and number on WhatsApp now, so you know the call is from us.
- Callerठीक है। देखो, तुम बुरी नहीं थी, बस मुझे इंसान से बात करना पसंद है।Okay. Look, you were not bad, I just prefer talking to a person.
- AI employeeये बिलकुल ठीक है, और इसीलिए Mr Nitin call करेंगे। Recap: आज शाम सात के बाद एक call, budget साठ-पैंसठ लाख, आधा loan, ready-to-move छह महीने में, और OC का सवाल सबसे पहले। आपकी recording delete होगी। धन्यवाद!That is perfectly fine, and that is why Mr Nitin will call. Recap: one call this evening after seven; budget sixty to sixty-five lakh, half on loan; ready-to-move within six months; and the OC question first. Your recording will be deleted. Thank you!
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
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