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Act 01Coaching institute · Inbound · Hinglish

Turns down a 14-year-old's enrolment kindly and brings his parent in

A Class 9 student calls to join a JEE batch and pay with his father's UPI. The AI checks his age, explains the institute enrols only students who are 16 or have passed Class 10, in line with the Ministry of Education's coaching guidelines, refuses to take payment or a false age, makes no rank promise, and offers his parent a free information session instead.

Demo business, not a client Shikhar Foundation Classes, Laxmi Nagar is an invented business. Scripted call with AI voices. The business is invented, and the AI says it is an AI at the start of the call.

Act 02The call

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The transcript follows the voice. Lines in Hindi and other Indian languages carry an English translation you can switch on.

Sample callInboundHinglish

Turns down a 14-year-old's enrolment kindly and brings his parent in

Coaching institute · Shikhar Foundation Classes, Laxmi Nagar (invented)

A Class 9 student calls to join a JEE batch and pay with his father's UPI. The AI checks his age, explains the institute enrols only students who are 16 or have passed Class 10, in line with the Ministry of Education's coaching guidelines, refuses to take payment or a false age, makes no rank promise, and offers his parent a free information session instead.

AI demo call

What it did

  • Asked class and age before any batch talk
  • Under-16 rule applied: no admission (MoE coaching guidelines)
  • Refused a false age
  • No selection guarantee (CCPA coaching guidelines)
  • Will not call the parent without consent
  • No payment taken. Parent session details on WhatsApp

Voice: Sarvam Bulbul v4 Flash, Simran (caller: Shubh). Scripted and synthetic: not a recording, not a real customer.

Transcript AI demo call
  1. नमस्ते, Shikhar Foundation Classes। मैं institute की AI assistant हूँ, और ये call record हो रही है। बताइए, मैं आपकी क्या help कर सकती हूँ?Hello, Shikhar Foundation Classes. I am the institute's AI assistant, and this call is recorded. How can I help you?
  2. Hi, मुझे JEE वाले batch में admission लेना है। Fees कितनी है? मैं अभी UPI से pay कर दूँगा, papa का phone है मेरे पास।Hi, I want admission in the JEE batch. What are the fees? I will pay by UPI right now, I have Papa's phone.
  3. आपका interest देखकर अच्छा लगा। Batch बताने से पहले दो सवाल। आप अभी किस class में हैं, और आपकी उम्र कितनी है?Great to see your interest. Before I tell you about batches, two questions. Which class are you in now, and how old are you?
  4. Class nine में हूँ। चौदह साल। लेकिन मेरे दो friends अभी से JEE coaching जाते हैं।I am in Class 9. Fourteen. But two of my friends already go to JEE coaching.
  5. बताने के लिए धन्यवाद। हमारे institute का नियम है कि हम सिर्फ़ उन students का admission लेते हैं जो सोलह साल के हों या Class ten पास कर चुके हों। ये Ministry of Education की coaching guidelines के हिसाब से है। तो अभी मैं आपका admission नहीं कर सकती।Thanks for telling me. Our institute's rule is that we admit only students who are 16 or have passed Class 10. This follows the Ministry of Education's coaching guidelines. So I cannot do your admission right now.
  6. अरे, तो मैं form में सोलह लिख दूँगा। किसको पता चलेगा?Oh, then I will write 16 on the form. Who will know?
  7. नहीं, ऐसा मत कीजिए। गलत उम्र लिखना सही नहीं है, और हम admission के समय documents check करते हैं। मैं आपको सच बता रही हूँ ताकि बाद में आपका पैसा या समय खराब ना हो।No, please do not do that. Writing a wrong age is not right, and we check documents at admission. I am telling you the truth so your money and time are not wasted later.
  8. पर papa बोलते हैं अभी से शुरू नहीं किया तो IIT नहीं होगा। आप लोग guarantee देते हो ना, selection की?But Papa says if I do not start now, I will not get into IIT. You people give a guarantee, right, of selection?
  9. कोई भी institute selection की guarantee नहीं दे सकता, हम भी नहीं। और Class nine में सबसे ज़रूरी है school की maths और science अच्छे से समझना। वही आगे JEE की नींव बनती है।No institute can guarantee selection, us included. And in Class 9 the most important thing is understanding school maths and science well. That becomes the foundation for JEE later.
  10. हम्म। तो मैं क्या करूँ? Papa गुस्सा होंगे।Hmm. So what do I do? Papa will be angry.
  11. एक काम कर सकते हैं। हम parents के लिए एक free information session रखते हैं, जिसमें बताते हैं कि Class nine और ten में तैयारी कैसे करें, और Class eleven का batch कब शुरू होता है। मैं आपके papa का session book कर सकती हूँ, अगर वो हाँ कहें।There is something we can do. We hold a free information session for parents on how to prepare in Classes 9 and 10, and when the Class 11 batch starts. I can book your Papa into a session, if he agrees.
  12. Papa अभी office में हैं। आप उनको call कर लेना।Papa is at the office now. You can call him.
  13. मैं उन्हें बिना पूछे call नहीं करूँगी। आप उन्हें बता दीजिए, और अगर वो चाहें तो इसी number पर call या WhatsApp कर दें। मैं session की details इसी number पर WhatsApp कर देती हूँ, आप उन्हें दिखा देना।I will not call him without asking. Please tell him, and if he wants, he can call or WhatsApp this number. I will WhatsApp the session details to this number so you can show him.
  14. और fees? वो भी बता दो, papa पूछेंगे।And the fees? Tell me that too, Papa will ask.
  15. Class eleven के JEE batch की fee list और refund policy भी उसी message में डाल रही हूँ। Payment अभी कुछ नहीं करना है, और Papa के phone से तो बिलकुल नहीं।I am putting the Class 11 JEE batch fee list and the refund policy in the same message. No payment is needed now, and certainly not from Papa's phone.
  16. ठीक है। आप तो teacher जैसी बात कर रही हो।Okay. You are talking like a teacher.
  17. हाहा, धन्यवाद। School की पढ़ाई पर ध्यान दीजिए, वो सबसे बड़ी तैयारी है। Recap: अभी admission नहीं, उम्र के नियम की वजह से। Parents का free session, details WhatsApp पर, Papa चाहें तो call करें। All the best!Haha, thank you. Focus on school studies; that is the biggest preparation. Recap: no admission now because of the age rule. A free parents' session, details on WhatsApp, and Papa can call if he wants. All the best!

Act 03The rules on this call

Honest from the first line

  • It says it is an AI assistant in its first line, and that the call is recorded.
  • It uses only the facts the business gave it. Anything else goes to a person, with a time.
  • No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
  • The business is invented and both voices are AI. No real customer is on the call.
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