Act 01Real estate · Inbound · Hindi
Handles an angry 'delete my number' call without arguing or stalling
A man calls back after too many sales calls and demands his number and data be deleted. The AI tells him where his number came from, stops all calls and messages on the spot, logs a deletion request with a reference number, explains in plain words what gets erased and what the privacy policy says, sends him a written confirmation, and does not try to sell even once.
Demo business, not a client Vistaar Homes, Gurugram is an invented business. Scripted call with AI voices. The business is invented, and the AI says it is an AI at the start of the call.
Act 02The call
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The transcript follows the voice. Lines in Hindi and other Indian languages carry an English translation you can switch on.
Sample callInboundHindi
Handles an angry 'delete my number' call without arguing or stalling
Real estate · Vistaar Homes, Gurugram (invented)
A man calls back after too many sales calls and demands his number and data be deleted. The AI tells him where his number came from, stops all calls and messages on the spot, logs a deletion request with a reference number, explains in plain words what gets erased and what the privacy policy says, sends him a written confirmation, and does not try to sell even once.
AI demo call
What it did
- Apologised for call volume, no pushback
- Told him exactly where his number came from
- Do-not-call applied immediately on all channels
- Deletion request logged: ref VH-DR309
- No invented timeline. Policy link sent in writing
- Explained the suppression note. Objection passed on
- Grievance route and portal data explained
Voice: Sarvam Bulbul v4 Flash, Ritu (caller: Rahul). Scripted and synthetic: not a recording, not a real customer.
- नमस्ते, Vistaar Homes। मैं यहाँ की AI assistant हूँ, और ये call record हो रही है। बताइए, मैं आपकी क्या मदद कर सकती हूँ?Hello, Vistaar Homes. I am the AI assistant here, and this call is recorded. How can I help you?
- मदद ये करो कि मुझे call करना बंद करो! इस हफ़्ते पाँच calls आ चुकी हैं। मेरा number कहाँ से मिला तुम्हें? मेरा number और सारा data अभी delete करो।Help me by stopping your calls! Five calls have come this week. Where did you even get my number? Delete my number and all my data right now.
- माफ़ी चाहती हूँ, हफ़्ते में पाँच calls ज़्यादा हैं। मैं अभी आपकी request लेती हूँ। आपका number बता दीजिए, ताकि मैं सही record खोलूँ।I am sorry; five calls in a week is too many. I will take your request right now. Please tell me your number so I open the right record.
- नौ आठ एक शून्य, दो दो, सात पाँच तीन एक।98102 27531.
- मिल गया। Record के हिसाब से आपने बारह तारीख को एक property website पर हमारे Sector अड़सठ वाले project के लिए enquiry form भरा था, और उसी से आपका number आया। उसके बाद हमारी team ने follow-up calls कीं।Found it. The record shows you filled an enquiry form on a property website on the 12th for our Sector 68 project, and your number came from that. Our team made follow-up calls after that.
- हाँ, एक बार देखा था, बस। इसका मतलब ये नहीं कि रोज़ call करो। अब delete करो।Yes, I looked once, that is all. That does not mean you call every day. Now delete it.
- बिलकुल। सबसे पहले, आपका number अभी से हमारी do-not-call list पर है। Sales team की कोई call, SMS या WhatsApp अब नहीं आएगा। ये इसी पल से लागू है।Of course. First, your number is on our do-not-call list from now. No call, SMS or WhatsApp from the sales team will come. This applies from this moment.
- और data? सिर्फ़ calls बंद करना काफ़ी नहीं है। मेरा नाम, number, सब हटाओ।And the data? Just stopping calls is not enough. Remove my name, number, everything.
- मैंने आपकी deletion request भी log कर दी है। Reference number है V H डी आर तीन शून्य नौ। इसमें आपका नाम, number, enquiry form, call notes और call recordings हटाए जाते हैं। ये request हमारे privacy officer के पास जाती है, और policy के हिसाब से हटाने के बाद आपको email पर confirmation आता है।I have also logged your deletion request. The reference number is VH-DR309. It covers removing your name, number, enquiry form, call notes and call recordings. The request goes to our privacy officer, and under the policy you get an email confirmation after the deletion.
- कितने दिन में? और ये call भी record हो रही है, वो भी delete होगी?In how many days? And this call is also being recorded, will that be deleted too?
- अच्छा सवाल। हमारी privacy policy में deletion की समय सीमा लिखी है, वो मैं आपको SMS पर link के साथ भेज रही हूँ, ताकि आप लिखित में देख सकें। मैं अपनी तरफ़ से कोई दिन बोलकर गलत वादा नहीं करूँगी। इस call की recording भी deletion request में जोड़ दी है, बस इतना होगा कि privacy officer आपकी request का proof रखने के लिए एक छोटा सा note रखेंगे कि आपने कब और क्या माँगा था।Good question. Our privacy policy states the deletion timeline; I am sending it to you by SMS with the link so you can see it in writing. I will not promise you a day of my own and get it wrong. I have added this call's recording to the deletion request too; the only thing kept is a short note by the privacy officer, as proof of when you asked and what you asked for.
- Note क्यों? सब कुछ हटाओ बोला ना।Why a note? I said remove everything.
- समझ रही हूँ। वो note सिर्फ़ इसलिए रहता है ताकि आपका number गलती से दोबारा किसी list में ना आए और कोई आपको फिर call ना करे। उसमें आपकी property की पसंद या बाकी details नहीं रहतीं। अगर आप इससे भी सहमत नहीं हैं, तो मैं ये बात privacy officer के note में आपके शब्दों में लिख देती हूँ, वो आपको सीधे जवाब देंगे।I understand. That note stays only so your number does not land on a list again by mistake and nobody calls you again. It does not hold your property preferences or other details. If you do not agree with even that, I will write this in the privacy officer's note in your words, and they will reply to you directly.
- हाँ, लिख दो कि मैं उससे भी खुश नहीं हूँ। और अगर फिर call आई तो?Yes, write that I am not happy with that either. And if a call comes again?
- लिख दिया। अगर इसके बाद हमारी तरफ़ से कोई भी call या message आए, तो SMS में जो grievance officer का email है, उस पर reference V H डी आर तीन शून्य नौ के साथ लिखिए। वो उस call को देखकर जवाब देंगे। Property websites पर आपकी enquiry उनके अपने system में भी होती है, वो उन्हीं से हटवानी होगी, और SMS में मैंने ये भी लिख दिया है।Done. If any call or message comes from us after this, write to the grievance officer's email in the SMS with reference VH-DR309. They will look into that call and reply. Your enquiry is also held in the property website's own system; that has to be removed through them, and I have put that in the SMS too.
- ठीक है। बस अब call मत करना।Okay. Just do not call now.
- नहीं आएगी। Recap: do-not-call अभी से लागू, deletion request V H डी आर तीन शून्य नौ log हो गई, privacy policy का link और grievance email SMS पर आ रहा है, और deletion के बाद email confirmation। आपकी आपत्ति भी privacy officer तक पहुँच गई है। धन्यवाद, और परेशानी के लिए माफ़ी।It will not. Recap: do-not-call applies from now, deletion request VH-DR309 is logged, the privacy policy link and grievance email are coming by SMS, and there is an email confirmation after the deletion. Your objection has reached the privacy officer too. Thank you, and sorry for the trouble.
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
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