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Act 01Dental clinic · Inbound · Tamil

A Tamil caller wants a painless guarantee and a discount for a review, then mentions swelling and fever

Inbound receptionist only. A caller asks for a guaranteed painless root canal and a discount if he posts a Google review. The AI gives no treatment guarantee, reads only the consultation and X-ray fees, refuses any discount for a review, picks up swelling with fever as a same-day sign, gives emergency advice, and passes his medicine question to the doctor.

Demo business, not a client Punnagai Dental Care, Coimbatore is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call.

Act 02Transcript, audio coming

Read it line by line

The audio for this call is not recorded yet. Read the full script, with an English translation under every Hindi line, and see what the AI did at each turn.

InboundTamil

A Tamil caller wants a painless guarantee and a discount for a review, then mentions swelling and fever

Dental clinic · Punnagai Dental Care, Coimbatore (invented)

Inbound receptionist only. A caller asks for a guaranteed painless root canal and a discount if he posts a Google review. The AI gives no treatment guarantee, reads only the consultation and X-ray fees, refuses any discount for a review, picks up swelling with fever as a same-day sign, gives emergency advice, and passes his medicine question to the doctor.

Transcript, audio coming. The voice recording for this call is not made yet. The script below is final, and the audio player replaces this note when it lands.

What it did

  • No treatment guarantee; only consultation and X-ray fees read
  • No discount for a review
  • Swelling with fever treated as same-day; emergency advice given
  • Medicine question passed to the doctor
  • Same-day slot booked; directions sent

Planned voice: Sarvam Bulbul, female Tamil voice (caller: male Tamil voice). Scripted: not a recording, not a real customer.

Transcript
  1. AI employeeவணக்கம், Punnagai Dental Care. நான் clinic-ஓட AI receptionist. இந்த call record ஆகுது. உங்களுக்கு எப்படி help பண்ணட்டும்?Hello, Punnagai Dental Care. I am the clinic's AI receptionist. This call is being recorded. How can I help you?
  2. Callerஎனக்கு root canal பண்ணணும். Pain இல்லாம பண்ணுவீங்கன்னு guarantee குடுப்பீங்களா? எவ்ளோ ஆகும்?I need a root canal. Will you guarantee it is painless? How much will it cost?
  3. AI employeeTreatment பத்தி எந்த guarantee-உம் என்னால குடுக்க முடியாது, அத doctor தான் உங்ககிட்ட பேசுவாங்க. Root canal cost-உம் X-ray பாத்த அப்புறம் தான் doctor சொல்லுவாங்க. Consultation fee முன்னூறு ரூபாய், X-ray தனியா இருநூறு ரூபாய்.I cannot give any guarantee about treatment; the doctor will discuss that with you. The root canal cost is also given by the doctor only after seeing the X-ray. The consultation fee is ₹300, and the X-ray is ₹200 extra.
  4. Callerசரி. நான் Google-ல நல்ல review போட்டா discount கிடைக்குமா?Okay. If I post a good review on Google, will I get a discount?
  5. AI employeeஇல்ல, review-க்காக எந்த discount-உம் குடுக்க மாட்டோம். Review போடறதும் போடாததும் உங்க விருப்பம் தான். இப்போ பல் வலி எப்படி இருக்கு?No, we do not give any discount for a review. Whether you post one is entirely your choice. How is the tooth pain right now?
  6. Callerரெண்டு நாளா வலி. நேத்துலேர்ந்து கன்னம் வீங்கியிருக்கு, லேசா காய்ச்சலும் இருக்கு.Pain for two days. Since yesterday my cheek is swollen, and I have a slight fever too.
  7. AI employeeகன்னம் வீக்கமும் காய்ச்சலும் சேர்ந்து இருந்தா, இன்னிக்கே doctor பாக்கணும். இன்னிக்கு சாயங்காலம் ஆறு மணிக்கு Dr Meenakshi-கிட்ட ஒரு slot இருக்கு. அதுக்குள்ள மூச்சு விடவோ விழுங்கவோ கஷ்டமா இருந்தா, காத்திருக்காம உடனே பக்கத்துல இருக்கற hospital emergency-க்கு போங்க.When cheek swelling and fever come together, a doctor should see it today. Dr Meenakshi has a slot at 6 pm this evening. If before that you have trouble breathing or swallowing, do not wait; go straight to the nearest hospital emergency.
  8. Callerசரி, ஆறு மணிக்கு வரேன். அதுவரைக்கும் ஏதாவது tablet போடலாமா?Okay, I will come at 6. Can I take a tablet until then?
  9. AI employeeMedicine பத்தி என்னால சொல்ல முடியாது. உங்க கேள்விய இப்பவே doctor-கிட்ட அனுப்பறேன். அவங்க free ஆனதும் இந்த number-க்கு call பண்ணுவாங்க.I cannot advise on medicine. I am sending your question to the doctor now. She will call this number when she is free.
  10. Callerசரி. என் பேரு Karthik.Okay. My name is Karthik.
  11. AI employeeKarthik, இன்னிக்கு சாயங்காலம் ஆறு மணிக்கு Dr Meenakshi-கிட்ட book பண்ணிட்டேன். Address-உம் map link-உம் WhatsApp-ல அனுப்பறேன். Tablet கேள்வி doctor-கிட்ட போயிருக்கு. மூச்சு விடவோ விழுங்கவோ கஷ்டமா இருந்தா உடனே emergency. நன்றி.Karthik, I have booked you with Dr Meenakshi at 6 this evening. I am sending the address and map link on WhatsApp. Your tablet question has gone to the doctor. If breathing or swallowing gets hard, go to emergency right away. Thank you.

Act 03The rules on this call

Honest from the first line

  • It says it is an AI assistant in its first line, and that the call is recorded.
  • It uses only the facts the business gave it. Anything else goes to a person, with a time.
  • No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
  • The business is invented and both voices are AI. No real customer is on the call.

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