Act 01Restaurants and cloud kitchens · Outbound · Hinglish
Asks a cook to cover a shift on his day off and takes no for an answer
The AI calls a line cook on his weekly off because a colleague is sick. It asks once, states the overtime rate from the policy sheet, and accepts his no straight away without asking again. It tells him the refusal leaves no mark, passes his offer of Sunday availability to the chef without confirming it, and confirms his next shift.
Demo business, not a client Spice Route Kitchen, Bengaluru is an invented business. Scripted call with AI voices. The business is invented, and the AI says it is an AI at the start of the call.
Act 02The call
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The transcript follows the voice. Lines in Hindi and other Indian languages carry an English translation you can switch on.
Asks a cook to cover a shift on his day off and takes no for an answer
Restaurants and cloud kitchens · Spice Route Kitchen, Bengaluru (invented)
The AI calls a line cook on his weekly off because a colleague is sick. It asks once, states the overtime rate from the policy sheet, and accepts his no straight away without asking again. It tells him the refusal leaves no mark, passes his offer of Sunday availability to the chef without confirming it, and confirms his next shift.
What it did
- Said up front that no is fine
- Asked once; overtime rate from the policy sheet
- Refusal accepted, no second ask, no negative mark
- Sunday availability passed to the chef, not confirmed
- Next shift confirmed
Voice: Sarvam Bulbul v4 Flash, Simran (caller: Shubh). Scripted and synthetic: not a recording, not a real customer.
- Hi Imran, मैं Spice Route Kitchen की AI operations assistant बोल रही हूँ। ये call record हो रही है। आज आपका weekly off है, disturb करने के लिए sorry। एक quick सवाल है, और ना कहना बिलकुल ठीक है।Hi Imran, I am the AI operations assistant from Spice Route Kitchen. This call is recorded. Today is your weekly off, so sorry to disturb you. One quick question, and saying no is completely fine.
- हाँ बोलो, क्या हुआ?Yes, tell me, what happened?
- आज शाम की shift में Kunal बीमार है। क्या आप छह से ग्यारह cover कर सकते हैं? Overtime policy sheet के हिसाब से weekly off पर काम का डेढ़ गुना rate मिलता है। पर नहीं हो सकता तो बस बता दीजिए।Kunal is sick for this evening's shift. Can you cover six to eleven? Per the overtime policy sheet, work on a weekly off is paid at one and a half times the rate. But if you can't, just say so.
- नहीं यार, आज बहन की engagement है। Possible नहीं है। Chef को बुरा तो नहीं लगेगा?No, man, it is my sister's engagement today. Not possible. The chef won't mind, will he?
- बिलकुल ठीक है, और बधाई हो! मैं आपसे दोबारा नहीं पूछूँगी। Roster में आज आपका weekly off है, तो ये बस not available लिखा जाएगा, आपके record में कोई negative mark नहीं जाता। Chef Mr Shetty को भी यही बताऊँगी।That is completely fine, and congratulations! I will not ask you again. Today is your weekly off on the roster, so it is simply marked not available, and no negative mark goes on your record. I will tell Chef Mr Shetty the same.
- Thanks। वैसे इस हफ़्ते Sunday सुबह मैं free हूँ, अगर किसी को छुट्टी चाहिए हो तो।Thanks. By the way, I am free this Sunday morning, if someone needs a day off.
- Noted। ये मैं Mr Shetty को आपकी availability के तौर पर भेज रही हूँ। Sunday का roster वही तय करते हैं, इसलिए अभी confirm नहीं कर रही। ज़रूरत हुई तो शुक्रवार तक बता देंगे, वरना आपका Sunday free ही है।Noted. I am sending this to Mr Shetty as your availability. He decides Sunday's roster, so I am not confirming anything now. If it is needed, you will hear by Friday; otherwise your Sunday stays free.
- ठीक है। आज के लिए फिर किसको call करोगी?Okay. So who will you call for today?
- Cover list में अगले दो लोग हैं, उन्हें call करूँगी। कोई नहीं मिला तो Chef खुद तय करेंगे कि आज menu छोटा रखना है या नहीं। आप उसकी tension मत लीजिए।There are two more people on the cover list, and I will call them. If no one is free, the chef will decide whether to run a shorter menu today. Don't worry about it.
- हाहा, ओके। कल की shift same है ना?Haha, okay. Tomorrow's shift is the same, right?
- हाँ, कल सुबह दस से शाम छह, कोई बदलाव नहीं। Recap: आज आप available नहीं, कोई mark नहीं। Sunday सुबह की availability Mr Shetty के पास, confirm सिर्फ़ उनकी तरफ़ से। कल दस बजे की shift as usual। Engagement enjoy कीजिए!Yes, tomorrow ten in the morning to six in the evening, no change. Recap: you are not available today, with no mark. Your Sunday morning availability is with Mr Shetty, and only he confirms it. Tomorrow's ten o'clock shift as usual. Enjoy the engagement!
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
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