Act 01Rooftop solar · Inbound · Hinglish
A solar customer's net meter is two months late and he wants the company to pay his bills
A customer calls angry that the net meter is still not installed two months after his solar went up. The AI reads the file (application filed, DISCOM inspection pending), promises no DISCOM date, explains what the panels still save, passes his bill claim to the service manager without a promise, gives no subsidy amount or date, and sets weekly follow-ups he can track himself.
Demo business, not a client Prakash Surya Energy, Jaipur is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call.
Act 02Transcript, audio coming
Read it line by line
The audio for this call is not recorded yet. Read the full script, with an English translation under every Hindi line, and see what the AI did at each turn.
A solar customer's net meter is two months late and he wants the company to pay his bills
Rooftop solar · Prakash Surya Energy, Jaipur (invented)
A customer calls angry that the net meter is still not installed two months after his solar went up. The AI reads the file (application filed, DISCOM inspection pending), promises no DISCOM date, explains what the panels still save, passes his bill claim to the service manager without a promise, gives no subsidy amount or date, and sets weekly follow-ups he can track himself.
Transcript, audio coming. The voice recording for this call is not made yet. The script below is final, and the audio player replaces this note when it lands.
What it did
- Apologised and went to the file
- Status read from the file; no DISCOM date promised
- Bill claim to the service manager, no promise; no subsidy amount or date
- Weekly follow-up and self-tracking set
- Callback booked; recap
Planned voice: Sarvam Bulbul, simran_enhi_customer (caller: shubh_hi_customer). Scripted: not a recording, not a real customer.
- AI employeeनमस्ते, Prakash Surya Energy। मैं यहाँ की AI support assistant हूँ, और ये call record हो रही है। बताइए, क्या मदद करूँ?Hello, Prakash Surya Energy. I am the AI support assistant here, and this call is recorded. How can I help?
- Callerदो महीने हो गए solar लगे, अभी तक net meter नहीं लगा। Bill पहले जितना ही आ रहा है। ये क्या मज़ाक है?It has been two months since the solar went up, and the net meter is still not installed. The bill is the same as before. What kind of joke is this?
- AI employeeइतना समय लगने के लिए माफ़ी चाहती हूँ। अपना नाम और consumer number बता दीजिए, मैं file देखती हूँ।I am sorry it has taken this long. Please tell me your name and consumer number, and I will check the file.
- CallerMukesh Sharma, consumer number नौ आठ सात छह पाँच।Mukesh Sharma, consumer number 98765.
- AI employeeFile मिल गई। Installation बारह August को हुआ, और net meter की application हमने चौदह August को DISCOM portal पर डाली। अभी status inspection pending है। ये inspection DISCOM करता है, इसलिए उसकी तारीख का वादा मैं नहीं कर सकती।Found the file. Installation was on 12 August, and we filed the net meter application on the DISCOM portal on 14 August. The status now is inspection pending. DISCOM does that inspection, so I cannot promise its date.
- Callerतो तब तक का extra bill कौन भरेगा? आप भरो। और subsidy भी अटकी होगी ना?So who pays the extra bill until then? You pay it. And the subsidy must be stuck too, right?
- AI employeeदोनों बातें साफ़ बताती हूँ। Net meter ना होने पर भी दिन में बनी बिजली आपका घर इस्तेमाल करता है, बस export का credit अभी नहीं मिल रहा। Bill भरना हमारे contract में नहीं है; आपकी माँग मैं service manager Mr Choudhary को भेज रही हूँ, पर वादा नहीं कर रही। Subsidy portal पर net meter के बाद ही आगे बढ़ती है, उसकी रकम या तारीख मैं नहीं बता सकती।Let me be clear on both. Even without a net meter, your home uses the power made during the day; only the export credit is missing for now. Paying the bill is not in our contract; I am sending your claim to the service manager, Mr Choudhary, but I am not promising anything. The subsidy moves on the portal only after the net meter, and I cannot tell you its amount or date.
- Callerतो आप लोग कर क्या रहे हो?So what are you people actually doing?
- AI employeeआज से हमारी team हर सोमवार DISCOM office में आपकी file follow up करेगी, और हर बार के बाद मैं आपको WhatsApp पर status भेजूँगी। Application number भी भेज रही हूँ, ताकि आप portal पर खुद भी देख सकें।From today our team follows up your file at the DISCOM office every Monday, and after each one I will send you the status on WhatsApp. I am also sending the application number, so you can check the portal yourself.
- Callerठीक है। Mr Choudhary कब बात करेंगे?Okay. When will Mr Choudhary talk to me?
- AI employeeकल शाम पाँच बजे तक वो आपको call करेंगे, मैंने उनके calendar में डाल दिया है। Recap: net meter की application चौदह August से DISCOM के पास, inspection pending, तारीख DISCOM तय करेगा। Bill की माँग Mr Choudhary के पास, कोई वादा नहीं। Subsidy net meter के बाद, कोई रकम या तारीख नहीं। हर सोमवार follow up और WhatsApp update। धन्यवाद Mukesh जी।He will call you by 5 pm tomorrow; I have put it in his calendar. Recap: the net meter application has been with DISCOM since 14 August, inspection pending, and DISCOM sets the date. The bill claim is with Mr Choudhary, no promise. The subsidy comes after the net meter, with no amount or date. Follow-up every Monday with a WhatsApp update. Thank you, Mukesh ji.
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
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