Act 01Rooftop solar · Inbound · Hindi
Tells a tenant the truth about 'free solar' and who has to sign
A tenant calls sure that solar is free under a government scheme and wants it on his rented roof. The AI does not confirm any 'free' claim, explains that the portal decides subsidy and eligibility, works out a rough saving from his bill with a clear caveat, explains that the roof owner and the connection holder must agree, refuses to book a survey behind the landlord's back, and sets up a joint call.
Demo business, not a client Suryakiran Rooftop, Dwarka is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call.
Act 02Transcript, audio coming
Read it line by line
The audio for this call is not recorded yet. Read the full script, with an English translation under every Hindi line, and see what the AI did at each turn.
Tells a tenant the truth about 'free solar' and who has to sign
Rooftop solar · Suryakiran Rooftop, Dwarka (invented)
A tenant calls sure that solar is free under a government scheme and wants it on his rented roof. The AI does not confirm any 'free' claim, explains that the portal decides subsidy and eligibility, works out a rough saving from his bill with a clear caveat, explains that the roof owner and the connection holder must agree, refuses to book a survey behind the landlord's back, and sets up a joint call.
Transcript, audio coming. The voice recording for this call is not made yet. The script below is final, and the audio player replaces this note when it lands.
What it did
- 'Free solar' not confirmed. Portal decides subsidy
- Official portal link sent instead of arguing
- Rough 3 kW estimate from bill units, with a caveat
- Tenant: owner's written consent needed
- Refused to work behind the landlord's back
- No zero-interest promise. Terms sheet sent
- Tentative joint call with the landlord: Sunday 11 am
Planned voice: Sarvam Bulbul, simran_enhi_customer (caller: shubh_hi_customer). Scripted: not a recording, not a real customer.
- AI employeeनमस्ते, Suryakiran Rooftop। मैं कंपनी की AI assistant हूँ, और ये call record हो रही है। बताइए, मैं आपकी क्या सहायता कर सकती हूँ?Hello, Suryakiran Rooftop. I am the company's AI assistant, and this call is recorded. How may I help you?
- Callerमुझे solar लगवाना है। सुना है सरकार free में लगवा रही है, और तीन सौ unit बिजली भी free। तो आप लोग कितने में करोगे? Free वाला ही चाहिए।I want to get solar installed. I have heard the government is installing it free, and 300 units of electricity free too. So how much will you charge? I only want the free one.
- AI employeeअच्छा सवाल है, और मैं आपको साफ़ बताऊँगी ताकि बाद में कोई गलतफ़हमी ना हो। Rooftop solar पर सरकार की subsidy का provision है, लेकिन कितनी मिलेगी, और मिलेगी या नहीं, ये PM Surya Ghar portal पर तय होता है। System पूरी तरह free है, ये मैं नहीं कह सकती।Good question, and I will be clear so there is no misunderstanding later. There is a government subsidy provision for rooftop solar, but how much, and whether you get it, is decided on the PM Surya Ghar portal. I cannot say the system is completely free.
- Callerपर WhatsApp पर तो आया था, बिलकुल free। आप लोग पैसे बनाने के लिए मना कर रहे हो।But it came on WhatsApp, completely free. You people are saying no to make money.
- AI employeeसमझ सकती हूँ, ऐसे messages बहुत आते हैं। मैं आपको portal का official link भेज देती हूँ, आप खुद पढ़ लीजिए। और survey के लिए हम कोई पैसा नहीं लेते। पहले ये बताइए, आपका महीने का बिजली bill कितने unit का आता है?I understand, such messages are everywhere. I will send you the portal's official link so you can read it yourself. And we do not charge for the survey. First, tell me, how many units does your monthly electricity bill show?
- Callerगर्मी में चार सौ, सर्दी में दो सौ के आस-पास।About 400 in summer, around 200 in winter.
- AI employeeठीक है। इस हिसाब से तीन kilowatt का system आपके लिए सही size हो सकता है, लेकिन ये engineer roof देखकर बताएँगे। मोटा अंदाज़ा ये है कि ऐसा system हर महीने औसतन तीन सौ से साढ़े तीन सौ unit बना सकता है। धूप और मौसम पर depend करता है, तो ये पक्का नहीं है।Okay. On that basis a 3 kW system could be the right size for you, but the engineer will confirm after seeing the roof. A rough estimate is that such a system can produce 300 to 350 units a month on average. It depends on sunlight and weather, so this is not a promise.
- Callerबढ़िया। तो कल ही आ जाओ, छत पर लगा दो।Great. So come tomorrow and put it on the roof.
- AI employeeएक ज़रूरी बात पूछनी है। घर आपका अपना है, या आप किराए पर रहते हैं? और बिजली का connection किसके नाम पर है?I need to ask one important thing. Is the house your own, or do you rent? And in whose name is the electricity connection?
- Callerकिराए पर हूँ। Connection मकान मालिक के नाम पर है। पर छत तो खाली पड़ी है, उनको क्या फ़र्क़ पड़ता है?I rent. The connection is in the landlord's name. But the roof is empty, what difference does it make to him?
- AI employeeफ़र्क़ पड़ता है। छत मकान मालिक की है, और subsidy और net meter दोनों connection holder के नाम पर होते हैं। इसलिए उनकी लिखित सहमति और documents के बिना हम survey या installation नहीं कर सकते। मकान मालिक की जगह किरायेदार apply कर सकता है या नहीं, इसका नियम portal तय करता है, वो मैं पक्का नहीं कह सकती।It does make a difference. The roof belongs to the landlord, and both the subsidy and the net meter are in the connection holder's name. So we cannot do a survey or installation without his written consent and documents. Whether a tenant can apply instead of the owner is a portal rule, and I cannot say for sure.
- Callerअरे, आप बस आ जाओ। मालिक तो दूसरे शहर में हैं, उन्हें पता भी नहीं चलेगा।Oh, just come. The owner lives in another city, he will not even know.
- AI employeeमाफ़ कीजिए, ये मैं नहीं कर सकती। बिना मालिक की मर्ज़ी के छत पर काम करना आपके लिए भी मुश्किल खड़ी कर सकता है, और subsidy भी अटक जाएगी। बेहतर रास्ता ये है कि हम मालिक से एक छोटी call पर बात करें।Sorry, I cannot do that. Working on the roof without the owner's consent could create trouble for you too, and the subsidy would get stuck as well. A better way is for us to speak to the owner on a short call.
- Callerहम्म। और अगर मालिक मान गए, तो पैसा कौन देगा? मैं दो साल बाद shift भी हो सकता हूँ।Hmm. And if the owner agrees, who pays? I might move out in two years too.
- AI employeeये आप और मकान मालिक आपस में तय करेंगे, क्योंकि system छत के साथ रहेगा। कुछ लोग खर्च बाँट लेते हैं, कुछ किराए में adjust करते हैं। इस पर मैं कोई सलाह नहीं दूँगी, लेकिन हमारे sales head Mr Rathi joint call पर दोनों options की cost समझा सकते हैं।That is for you and the landlord to agree, because the system stays with the roof. Some people share the cost, some adjust it in the rent. I will not advise on that, but our sales head, Mr Rathi, can explain the cost of both options on a joint call.
- CallerEMI पर हो सकता है? Zero interest वाला?Can it be on EMI? Zero interest?
- AI employeeEMI का option हमारे finance partner के ज़रिए है, लेकिन interest और terms वही तय करते हैं, zero interest का मैं वादा नहीं करूँगी। Terms की sheet मैं WhatsApp कर देती हूँ।There is an EMI option through our finance partner, but they set the interest and terms, and I will not promise zero interest. I will WhatsApp you the terms sheet.
- Callerठीक है। मालिक से बात करके बताता हूँ। Sunday को वो free रहते हैं।Okay. I will talk to the owner and let you know. He is free on Sunday.
- AI employeeबहुत अच्छा। Sunday सुबह ग्यारह बजे Mr Rathi के साथ आप और मकान मालिक, तीनों की call tentatively रख देती हूँ। मालिक हाँ कहें तो confirm कर दीजिए। Recap: portal का official link, survey free, तीन kW का अंदाज़ा, मालिक की सहमति ज़रूरी, EMI terms sheet। सब WhatsApp पर भेज रही हूँ।Very good. I will tentatively set a three-way call with Mr Rathi, you and the landlord on Sunday at 11 am. Please confirm if the owner agrees. Recap: the portal's official link, free survey, a 3 kW estimate, the owner's consent is required, and the EMI terms sheet. I am sending all of it on WhatsApp.
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
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