Act 01Rooftop solar · Inbound · Hindi
Finds why a subsidy is stuck five months later, without promising a date
A retired customer calls threatening a CM portal complaint because his subsidy has not come five months after install. The AI pulls the job, finds the net-meter inspection pending and a blurred passbook copy that got the claim rejected, collects a fresh copy during the call, raises the follow-up, gives a ticket but no credit date, and books a survey for his son's floor without promising subsidy.
Demo business, not a client Prakashdeep Solar Systems, Ghaziabad is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call.
Act 02Transcript, audio coming
Read it line by line
The audio for this call is not recorded yet. Read the full script, with an English translation under every Hindi line, and see what the AI did at each turn.
InboundHindi
Finds why a subsidy is stuck five months later, without promising a date
Rooftop solar · Prakashdeep Solar Systems, Ghaziabad (invented)
A retired customer calls threatening a CM portal complaint because his subsidy has not come five months after install. The AI pulls the job, finds the net-meter inspection pending and a blurred passbook copy that got the claim rejected, collects a fresh copy during the call, raises the follow-up, gives a ticket but no credit date, and books a survey for his son's floor without promising subsidy.
Transcript, audio coming. The voice recording for this call is not made yet. The script below is final, and the audio player replaces this note when it lands.
What it did
- Job pulled: 3 kW, installed 12 May, commissioning uploaded
- Found: net-meter inspection pending + blurred passbook rejected
- Fresh passbook photo collected during the call
- DISCOM follow-up ticket PS-F7442. Weekly status
- No subsidy date promised
- Loss question sent to the operations head, call tomorrow
- Second subsidy not promised. Portal rules decide
- Free survey booked: next Saturday 11 am
Planned voice: Sarvam Bulbul, simran_enhi_customer (caller: shubh_hi_customer). Scripted: not a recording, not a real customer.
- AI employeeनमस्ते, Prakashdeep Solar Systems। मैं कंपनी की AI assistant हूँ, और ये call record हो रही है। बताइए, मैं आपकी क्या सहायता कर सकती हूँ?Hello, Prakashdeep Solar Systems. I am the company's AI assistant, and this call is recorded. How may I help you?
- Callerदेखिए मैडम, मैं सरकारी सेवा से retired हूँ, नियम-कायदे जानता हूँ। मई में आपने मेरे घर पर तीन kilowatt का system लगाया था। पाँच महीने हो गए, subsidy का एक रुपया नहीं आया। अब मैं CM portal पर शिकायत डालने जा रहा हूँ।Look madam, I am retired from government service and I know the rules. In May you installed a 3 kW system at my house. Five months have passed and not one rupee of subsidy has come. Now I am going to file a complaint on the CM portal.
- AI employeeआपकी नाराज़गी बिलकुल जायज़ है, पाँच महीने लंबा समय है। शिकायत करना आपका अधिकार है। उससे पहले मुझे दो मिनट दीजिए, मैं आपकी file देखकर बताती हूँ कि मामला किस जगह अटका है। आपका registered mobile number या job number बता दीजिए।Your displeasure is fully justified; five months is a long time. Complaining is your right. Before that, give me two minutes to check your file and tell you exactly where it is stuck. Please give your registered mobile number or job number.
- CallerJob number है PS दो शून्य दो छह शून्य चार एक। नाम Ramesh Chandra Tyagi।The job number is PS-2026041. Name, Ramesh Chandra Tyagi.
- AI employeeधन्यवाद Tyagi जी। File में है: तीन kilowatt system, बारह मई को लगा, invoice पूरा paid। Commissioning report हमारी तरफ़ से portal पर upload हो चुकी है।Thank you, Tyagi ji. The file shows: a 3 kW system, installed on 12 May, invoice fully paid. The commissioning report has been uploaded to the portal from our side.
- Callerतो फिर पैसा कहाँ है? आपका salesman तो बोलता था एक महीने में खाते में आ जाएगा।Then where is the money? Your salesman said it would be in my account within a month.
- AI employeeSalesman ने ऐसा कहा था, तो वो गलत था, subsidy का समय हमारे हाथ में नहीं होता। मैं देख रही हूँ, यहाँ दो चीज़ें अटकी हैं। पहली, बिजली विभाग की net-meter inspection अभी pending है। दूसरी, और ये हमारी गलती है, आपकी bank passbook की जो copy upload हुई थी, वो धुंधली थी, इसलिए bank verification reject हो गया।If the salesman said that, he was wrong; the subsidy timeline is not in our hands. I can see two things are stuck here. First, the electricity department's net-meter inspection is still pending. Second, and this is our mistake, the copy of your bank passbook that was uploaded was blurred, so the bank verification was rejected.
- Callerधुंधली copy? वो तो आपके आदमी ने ही अपने phone से खींची थी! और मुझे किसी ने बताया तक नहीं?A blurred copy? Your own man took it with his phone! And nobody even told me?
- AI employeeआप सही कह रहे हैं, आपको बताया जाना चाहिए था, इसके लिए मैं क्षमा चाहती हूँ। इसे अभी ठीक कर सकते हैं। क्या आप passbook के पहले page की साफ़ photo अभी इसी number पर WhatsApp कर सकते हैं? मैं line पर रुकी हूँ।You are right, you should have been told, and I apologise. We can fix it right now. Can you WhatsApp a clear photo of the passbook's first page to this number now? I will stay on the line.
- Callerरुकिए, चश्मा लगाता हूँ... हाँ, भेज दी। देखिए आ गई क्या।Wait, let me put my glasses on... Yes, sent. See if it has arrived.
- AI employeeआ गई, धन्यवाद। Photo साफ़ है, account number, IFSC और आपका नाम तीनों पढ़े जा रहे हैं। मैंने इसे आपकी file में attach कर दिया है, और हमारी operations team आज ही इसे portal पर दोबारा upload करेगी।It has arrived, thank you. The photo is clear; the account number, IFSC and your name are all readable. I have attached it to your file, and our operations team will re-upload it to the portal today.
- Callerऔर बिजली विभाग वाली inspection? वो कब होगी?And the electricity department's inspection? When will that happen?
- AI employeeउसके लिए मैंने DISCOM follow-up ticket raise किया है, number है PS-F सात चार चार दो। हमारी team खुद DISCOM office से बात करेगी। Inspection की date DISCOM तय करता है, इसलिए मैं कोई पक्की तारीख नहीं बोलूँगी। हर हफ़्ते सोमवार को आपको WhatsApp पर status मिलेगा।For that I have raised a DISCOM follow-up ticket, number PS-F7442. Our team will speak to the DISCOM office themselves. The DISCOM sets the inspection date, so I will not give a firm date. You will get a status update on WhatsApp every Monday.
- Callerमतलब फिर इंतज़ार। अंदाज़ा तो बताइए, subsidy कब तक आएगी?So, waiting again. At least give me an estimate, when will the subsidy come?
- AI employeeमैं समझती हूँ आप एक तारीख चाहते हैं। लेकिन subsidy सरकार की तरफ़ से portal के ज़रिए आती है, और उसकी तारीख मैं ईमानदारी से नहीं बता सकती। हम इतना पक्का कर सकते हैं कि हमारी तरफ़ का हर काम, यानी passbook और follow-up, इसी हफ़्ते पूरा हो।I understand you want a date. But the subsidy comes from the government through the portal, and I honestly cannot give you its date. What we can make sure of is that everything on our side, the passbook and the follow-up, is done this week.
- Callerठीक है, ये बात साफ़ है। लेकिन अगर आपकी गलती से मेरा नुकसान हुआ तो?Okay, that is clear. But what if I suffer a loss because of your mistake?
- AI employeeये सवाल मैं हमारे operations head Mr Verma को दे रही हूँ। वो कल दोपहर तक आपको खुद call करेंगे और passbook वाली गलती पर बात करेंगे।I am passing this question to our operations head, Mr Verma. He will call you himself by tomorrow afternoon and discuss the passbook mistake.
- Callerचलिए। एक बात और। मेरा बेटा पहली मंज़िल पर रहता है, उसका अलग बिजली connection है। उसके लिए दो kilowatt लगवाना है। उस पर भी subsidy मिलेगी?Alright. One more thing. My son lives on the first floor and has a separate electricity connection. I want 2 kW for him. Will that also get a subsidy?
- AI employeeअच्छा सवाल है। Subsidy के नियम portal पर तय होते हैं, और ये connection और घर की details पर depend करता है। अलग connection पर मिलेगी या नहीं, ये मैं अभी वादा नहीं कर सकती। Survey के समय हमारे engineer उनका bill और connection देखकर portal के नियम के हिसाब से बताएँगे।Good question. Subsidy rules are set on the portal and depend on the connection and household details. Whether a separate connection qualifies, I cannot promise right now. At the survey, our engineer will check his bill and connection and tell you per the portal's rules.
- Callerपहला ही अटका है, दूसरा कैसे करूँ? पहले मेरा वाला ठीक कीजिए।The first one is still stuck, how can I do a second? Fix mine first.
- AI employeeबिलकुल ठीक बात है। Survey में कोई जल्दी नहीं है। मैं इसे आपकी subsidy के बाद के लिए note कर देती हूँ, या अगर आप चाहें तो अभी सिर्फ़ survey रख लें, जिसका कोई charge नहीं है और कोई commitment नहीं।Completely fair. There is no hurry for the survey. I can note it for after your subsidy, or if you like, just book the survey now; there is no charge and no commitment.
- CallerSurvey रख दीजिए, अगले शनिवार। बेटा भी घर पर होगा।Book the survey for next Saturday. My son will be home too.
- AI employeeअगले शनिवार सुबह ग्यारह बजे survey book हो गया। Recap कर देती हूँ: नई passbook copy file में लग गई, आज portal पर upload होगी। DISCOM ticket PS-F सात चार चार दो, हर सोमवार status। Mr Verma का call कल दोपहर तक। शनिवार ग्यारह बजे बेटे के floor का survey। सब WhatsApp पर भेज रही हूँ।Survey booked for next Saturday at 11 am. Let me recap: the new passbook copy is in your file and goes up on the portal today. DISCOM ticket PS-F7442, status every Monday. Mr Verma calls by tomorrow afternoon. Saturday 11 am survey for your son's floor. I am sending all of it on WhatsApp.
- Callerठीक है बेटा। पहली बार किसी ने सही-सही बताया कि गड़बड़ कहाँ है। CM portal अभी रोक रहा हूँ।Okay, dear. This is the first time someone told me exactly where the problem is. I am holding off on the CM portal for now.
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
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