Act 01AI manager · Call recording · Hinglish

A human telecaller’s call scored 4 out of 10, with three fixes

The AI manager listens to a 70-second call by a human telecaller, scores it against the project’s checklist, and flags a wrong possession date before it becomes a dispute.

Demo business, not a client Tarang Residences, Noida is an invented business. A scripted replay with demo data. The business is invented, nothing here is a real customer, and the AI says it is an AI in its first message.

The situation. The owner can’t listen to 50 calls a day. The AI manager listens to all of them and brings back the ones that need attention.

Demo business, not a clientCall recording · Tarang Residences, Noida

Finished

Call by Rohit (human)Recording, 1:10

Rohit00:00Hello sir, Tarang Residences se Rohit bol raha hoon, aapne enquiry ki thi.Hello sir, this is Rohit from Tarang Residences. You had enquired.

Buyer00:05Haan, price batao 3 BHK ka.Yes, tell me the 3 BHK price.

Rohit00:08Sir ek crore tees se start hai, bahut accha project hai, aap visit kar lo.Sir, it starts at 1.30 crore, very good project, please visit.

Buyer00:15Possession kab hai?When is possession?

Rohit00:17Sir jaldi hi ho jayega, 2027 tak.Sir, it will be soon, by 2027.

Buyer00:21Dekhta hoon.I’ll see.

Rohit00:23Okay sir, thank you.

QA scorecardDemo data

Score: 4 / 10

Checked against the project’s call checklist.

Recording announced: Missed
Lead source named: Done
Budget, loan, timeline asked: Missed
Possession date from RERA: Failed: said “2027 tak”, Tower D’s RERA date is March 2029
Next step offered with a slot: Missed

Compliance flag

Wrong possession date given. A callback to correct it is suggested today.

Three coaching tips for Rohit

1. Announce recording in the first line. 2. Ask one qualifying question before giving price. 3. Never give a possession date from memory; read the RERA date and offer to send it.

Scripted replay. The business is invented, the numbers are demo data, and no real customer is shown.

Act 02When the replay ends

What the business has

The number it moves: Calls checked a week

Every call is checked, all 50 a day.
A wrong date is caught the same day, before it is in writing anywhere.
The telecaller gets three specific tips he can use on the next call.

Act 03The rules on this job

Inside the lines you draw

Scores against the business’s own written checklist.
Flags compliance issues to a person; it never contacts the buyer on its own about them.
Feedback is about the call, never about the person.
The business, the people and the numbers are invented. No real customer appears.

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