Act 01B2B sellers · Inbound · English
An overseas buyer asks for an invoice at half the price to cut his import duty
A home decor store owner abroad calls about brass planters. The AI quotes the minimum order and price from the export catalogue, refuses his request for an undervalued invoice with the rest paid separately, explains the paid-sample policy, and passes shipping terms and freight to the export manager instead of quoting them.
Demo business, not a client Mehra Brass Handicrafts, Moradabad is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call.
Act 02Transcript, audio coming
Read it line by line
The audio for this call is not recorded yet. Read the full script, with an English translation under every Hindi line, and see what the AI did at each turn.
An overseas buyer asks for an invoice at half the price to cut his import duty
B2B sellers · Mehra Brass Handicrafts, Moradabad (invented)
A home decor store owner abroad calls about brass planters. The AI quotes the minimum order and price from the export catalogue, refuses his request for an undervalued invoice with the rest paid separately, explains the paid-sample policy, and passes shipping terms and freight to the export manager instead of quoting them.
Transcript, audio coming. The voice recording for this call is not made yet. The script below is final, and the audio player replaces this note when it lands.
What it did
- Minimum order and price from the export catalogue
- Undervalued invoice refused
- Paid-sample policy read, adjusted against the first order
- Freight and shipping terms passed to the export manager
- Recap; real-price invoice restated
Planned voice: Sarvam Bulbul, simran_enhi_customer (caller: shubh_hi_customer). Scripted: not a recording, not a real customer.
- AI employeeHello, Mehra Brass Handicrafts. I am the AI sales assistant here, and this call is recorded. How can I help you?
- CallerHi. I run a small home decor store in Melbourne. I saw your brass planters on your website. What is your minimum order?
- AI employeeThank you for calling. Per our export catalogue, the minimum order for brass planters is two hundred pieces, and you can mix up to four designs within that. The medium planter is six hundred and fifty rupees a piece, ex-factory.
- CallerTwo hundred is fine. Here is the thing, though. Can you make the invoice show half the price? Our import duty is painful, and I will pay you the rest separately.
- AI employeeI am sorry, I cannot do that. The invoice has to show the real price we are paid, and every payment comes through the bank against that invoice. Showing a lower value breaks customs law in both countries, and it puts your shipment at risk too.
- CallerOkay, okay. It was worth asking. Can you at least send samples for free?
- AI employeeOur written policy is that samples are paid, at catalogue price plus courier, and the sample cost is adjusted against your first order. So if you order, you get it back. Which designs would you like?
- CallerThe hammered one and the fluted one. And can you ship CIF Melbourne?
- AI employeeShipping terms and freight are handled by our export manager, Ms Rao, so I will not quote them myself. I am sending her your details now, and I will ask her to email you a CIF quote within two working days.
- CallerGreat. My email is on the contact form I filled in this morning.
- AI employeeI can see it. Recap: minimum order two hundred pieces, up to four designs, the medium planter at six hundred and fifty rupees ex-factory. Samples of the hammered and fluted planters, paid and adjusted against your first order; the payment link comes by email. Ms Rao sends the CIF Melbourne quote. And the invoice always shows the real price. Thank you for calling.
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
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