Act 01CA and tax firm · Inbound · Hinglish
Calms a client panicking over a GST notice and refuses to backdate an invoice
A small manufacturer calls in a panic about a GST notice and asks what to reply and whether the firm can backdate an invoice to fix it. The AI receptionist gives no tax advice, takes the notice details and reply due date, books the partner in the earliest slot, lists the documents to bring, and clearly refuses to backdate anything.
Demo business, not a client Mehra and Associates, Chartered Accountants, Ludhiana is an invented business. Scripted call with AI voices. The business is invented, and the AI says it is an AI at the start of the call.
Act 02The call
Play it, read along
The transcript follows the voice. Lines in Hindi and other Indian languages carry an English translation you can switch on.
Sample callInboundHinglish
Calms a client panicking over a GST notice and refuses to backdate an invoice
CA and tax firm · Mehra and Associates, Chartered Accountants, Ludhiana (invented)
A small manufacturer calls in a panic about a GST notice and asks what to reply and whether the firm can backdate an invoice to fix it. The AI receptionist gives no tax advice, takes the notice details and reply due date, books the partner in the earliest slot, lists the documents to bring, and clearly refuses to backdate anything.
AI demo call
What it did
- Calmed the caller, no tax advice, asked for form and due date
- Urgent slot with the partner the same day
- Refused to backdate any invoice
- Document list with a 4 pm deadline
- No guessing on consequences. Question passed to the CA
- Fee told before work starts, no surprise charge
Voice: Sarvam Bulbul v4 Flash, Simran (caller: Shubh). Scripted and synthetic: not a recording, not a real customer.
- नमस्ते, Mehra and Associates। मैं firm की AI receptionist हूँ, और ये call record हो रही है। बताइए, मैं आपकी क्या मदद कर सकती हूँ?Hello, Mehra and Associates. I am the firm's AI receptionist, and this call is recorded. How can I help you?
- मैं Gurpreet, Preet Cycle Parts से। मुझे GST का notice आया है, बहुत बड़ा amount लिखा है। मुझे समझ नहीं आ रहा क्या करूँ। अब क्या होगा, account seal हो जाएगा?This is Gurpreet from Preet Cycle Parts. I have got a GST notice with a very large amount on it. I do not understand what to do. What happens now, will my account get sealed?
- मैं समझ सकती हूँ कि notice देखकर घबराहट होती है। आप हमारे पुराने client हैं, आपकी file मेरे सामने है। मैं tax की सलाह नहीं दे सकती, वो CA ही देंगे, लेकिन मैं आज ही आपको सही व्यक्ति तक पहुँचा सकती हूँ। Notice पर ऊपर form का नाम और reply की आखिरी तारीख लिखी होगी, बता सकते हैं?I understand a notice can be alarming. You are an existing client and your file is in front of me. I cannot give tax advice, only the CA can, but I can get you to the right person today. The notice should show the form name at the top and the last date to reply. Can you tell me?
- ऊपर लिखा है DRC zero one A। Reply की तारीख... अट्ठाईस October। Amount तीन लाख बयालीस हज़ार।At the top it says DRC-01A. The reply date... 28 October. Amount ₹3,42,000.
- धन्यवाद। अट्ठाईस October में छह दिन बाकी हैं, तो समय है। मैंने ये CA Mehra जी के लिए urgent mark कर दिया है। कल सुबह दस बजे का slot खाली है, या आज शाम छह बजे phone पर पंद्रह minute। आप कौन सा चाहेंगे?Thank you. There are six days left until 28 October, so there is time. I have marked this urgent for CA Mehra. There is a slot tomorrow at 10 am, or fifteen minutes by phone this evening at 6. Which would you like?
- आज शाम phone पर। और सुनो, मेरे munshi ने बोला है कि एक पुराना invoice पिछली तारीख का बना दो, तो ITC match हो जाएगा। आप लोग कर दोगे ना?This evening by phone. And listen, my clerk says if we make one old invoice with a back date, the ITC will match. You people will do it, right?
- ये मैं साफ़ बता दूँ, हमारी firm पिछली तारीख का कोई invoice या document नहीं बनाती। ये गलत है और इससे आपकी परेशानी और बढ़ सकती है। Mismatch का जो भी सही रास्ता है, वो CA Mehra जी आपको शाम को बताएँगे।Let me be clear: our firm does not create any backdated invoice or document. It is wrong, and it could make your trouble worse. Whatever the proper fix for the mismatch is, CA Mehra will tell you this evening.
- अच्छा, ठीक है, मैंने तो बस पूछा। तो शाम को क्या-क्या तैयार रखूँ?Okay, fine, I only asked. So what should I keep ready for this evening?
- चार चीज़ें। पहली, notice की साफ़ photo या PDF, सारे pages। दूसरी, उस period की GSTR one और GSTR three B की copy। तीसरी, आपकी purchase register, जिन suppliers का ITC दिख रहा है। चौथी, उन suppliers के invoices। ये सब आज चार बजे तक इसी number पर WhatsApp कर दीजिए, ताकि Mehra जी पहले से देख लें।Four things. One, a clear photo or PDF of the notice, all pages. Two, copies of GSTR-1 and GSTR-3B for that period. Three, your purchase register for the suppliers whose ITC is in question. Four, those suppliers' invoices. WhatsApp all of it to this number by 4 pm today, so Mehra ji can look before the call.
- GSTR वाली copies तो मेरे पास नहीं हैं, वो आप लोग ही file करते हो।I do not have the GSTR copies; you people file them.
- सही बात है, वो हमारे पास हैं। मैंने team को note डाल दिया है कि आपकी file से वो copies निकालकर Mehra जी के सामने रखें। आप सिर्फ़ notice, purchase register और supplier invoices भेज दीजिए।Right, we have those. I have noted for the team to pull those copies from your file and put them in front of Mehra ji. You only need to send the notice, the purchase register and the supplier invoices.
- और account seal वाली बात? रात को नींद नहीं आएगी।And the account-sealing thing? I will not sleep tonight.
- मैं अंदाज़े से कुछ नहीं कहूँगी, क्योंकि ये CA का सवाल है। इतना बता सकती हूँ कि आपके पास reply देने का समय है, और Mehra जी आज शाम छह बजे आपको खुद call करेंगे। मैंने आपका ये सवाल भी उनके note में सबसे ऊपर लिख दिया है।I will not guess, because that is a question for the CA. What I can tell you is that you have time to reply, and Mehra ji will call you himself at 6 this evening. I have put this question at the top of his note too.
- ठीक है। Fees कितनी लगेगी notice के reply की?Okay. What will the fee be for replying to the notice?
- Notice reply की fees काम के हिसाब से अलग होती है, इसलिए वो Mehra जी notice देखकर call पर ही बताएँगे, काम शुरू होने से पहले। बिना बताए कोई charge नहीं लगेगा।The fee for a notice reply depends on the work, so Mehra ji will tell you on the call after seeing the notice, before any work starts. Nothing is charged without telling you first.
- चलो ठीक है। शाम छह बजे।Okay, fine. Six this evening.
- Recap: DRC zero one A, reply की तारीख अट्ठाईस October। CA Mehra जी आज शाम छह बजे call करेंगे। आप चार बजे तक notice, purchase register और supplier invoices WhatsApp करेंगे, GSTR copies हम निकाल लेंगे। Fees काम शुरू होने से पहले बताई जाएगी। धन्यवाद Gurpreet जी।Recap: DRC-01A, reply due 28 October. CA Mehra will call at 6 this evening. You WhatsApp the notice, purchase register and supplier invoices by 4 pm; we pull the GSTR copies. The fee is told before work starts. Thank you, Gurpreet ji.
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
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