Act 01Distributors · Inbound · Hindi
Takes a festive reorder from a retailer on credit hold, without losing the order
A kirana retailer calls for Diwali stock, but his account is on credit hold with ₹18,400 overdue. He also wants an expired scheme and is owed a credit note from last month. The AI reads the ledger and scheme sheet, finds his pending credit note and adjusts it, offers a UPI link for the rest, splits a short-supply item, and books the order for the next van once the hold clears.
Demo business, not a client Gopal Trading Company, Meerut is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call.
Act 02Transcript, audio coming
Read it line by line
The audio for this call is not recorded yet. Read the full script, with an English translation under every Hindi line, and see what the AI did at each turn.
Takes a festive reorder from a retailer on credit hold, without losing the order
Distributors · Gopal Trading Company, Meerut (invented)
A kirana retailer calls for Diwali stock, but his account is on credit hold with ₹18,400 overdue. He also wants an expired scheme and is owed a credit note from last month. The AI reads the ledger and scheme sheet, finds his pending credit note and adjusts it, offers a UPI link for the rest, splits a short-supply item, and books the order for the next van once the hold clears.
Transcript, audio coming. The voice recording for this call is not made yet. The script below is final, and the audio player replaces this note when it lands.
What it did
- Ledger checked: credit hold, ₹18,400 overdue
- Found a pending ₹4,200 scheme credit note and adjusted it
- Options given: clear overdue or pay the older bill
- Expired scheme declined. Current scheme applied
- Short supply split: 6 today, 4 reserved
- ₹8,900 by UPI. Owner approved the rest till Diwali
- Order confirmed for this evening's van
Planned voice: Sarvam Bulbul, simran_enhi_customer (caller: shubh_hi_customer). Scripted: not a recording, not a real customer.
- AI employeeनमस्ते, Gopal Trading Company। मैं यहाँ की AI assistant हूँ, और ये call record हो रही है। बताइए, आज क्या माल चाहिए?Hello, Gopal Trading Company. I am the AI assistant here, and this call is recorded. Tell me, what stock do you need today?
- CallerShiv General Store, Shastri Nagar से बोल रहा हूँ। Diwali का माल लिखो। Namkeen के बीस carton, biscuit के पंद्रह, और वो gift pack वाले dry fruit के दस। आज शाम की गाड़ी में भेज देना।This is Shiv General Store, Shastri Nagar. Write down the Diwali stock. Twenty cartons of namkeen, fifteen of biscuits, and ten of those dry-fruit gift packs. Send it on this evening's van.
- AI employeeजी, लिख रही हूँ। Order डालने से पहले मैं आपका account देख लेती हूँ... Shiv General Store, retailer code SG चार चार एक। आपके account पर अभी credit hold लगा है। अठारह हज़ार चार सौ रुपये की दो bills तीस दिन से ऊपर pending हैं।Sure, noting it. Before I place the order, let me check your account... Shiv General Store, retailer code SG-441. Your account currently has a credit hold. Two bills totalling ₹18,400 are pending beyond 30 days.
- Callerअरे, hold-vold क्या? दस साल से माल ले रहा हूँ। Diwali के बाद दे दूँगा सारा पैसा। अभी माल नहीं आया तो मेरी दुकान खाली रह जाएगी!Oh, what hold? I have been buying for ten years. I will pay everything after Diwali. If the stock does not come now, my shop will be empty!
- AI employeeसमझ सकती हूँ, Diwali पर माल ना हो तो सबसे बड़ा नुकसान है। आपका record सच में दस साल का है। Hold हटाने का फ़ैसला मेरा नहीं, Gopal जी का होता है। लेकिन एक चीज़ मुझे आपके खाते में दिख रही है जो आपके काम की है।I understand; being out of stock at Diwali is the biggest loss. Your record really is ten years long. Lifting the hold is not my decision; it is Gopal ji's. But I can see one thing in your account that helps you.
- Callerक्या?What?
- AI employeeपिछले महीने की namkeen scheme का claim, चार हज़ार दो सौ रुपये का credit note, अभी तक आपके खाते में adjust नहीं हुआ। ये हमारी तरफ़ से pending था। मैंने इसे अभी adjust कर दिया। तो overdue अब चौदह हज़ार दो सौ रुपये है।Last month's namkeen scheme claim, a credit note of ₹4,200, has not been adjusted in your account yet. That was pending from our side. I have adjusted it now. So the overdue is now ₹14,200.
- Callerहाँ! वो तो मैं भूल ही गया था। अच्छा किया। अब hold हटाओ।Yes! I had completely forgotten that. Good. Now lift the hold.
- AI employeePolicy ये है कि overdue clear होते ही hold अपने आप हट जाता है। अगर आप चौदह हज़ार दो सौ अभी UPI से भेज दें, तो order आज शाम की गाड़ी में जा सकता है। या कम से कम पुरानी वाली bill, आठ हज़ार नौ सौ, भेज दें, तो बाकी के लिए मैं Gopal जी से approval माँग लूँ।The policy is that the hold lifts automatically once the overdue is cleared. If you send ₹14,200 by UPI now, the order can go on this evening's van. Or at least send the older bill, ₹8,900, and I will ask Gopal ji to approve the rest.
- Callerचलो, पुरानी वाली भेजता हूँ। बाकी Diwali बाद। और हाँ, namkeen पर दस पर एक free वाली scheme लगा देना।Okay, I will send the older one. The rest after Diwali. And yes, apply the buy-ten-get-one-free scheme on namkeen.
- AI employeeScheme sheet के हिसाब से वो scheme पंद्रह तारीख को खत्म हो गई। अभी namkeen पर बीस carton पर एक carton free वाली Diwali scheme चल रही है, इकतीस तक। आपके बीस carton पर वो लग जाएगी।Per the scheme sheet, that scheme ended on the 15th. Right now there is a Diwali scheme on namkeen, one carton free on twenty, valid until the 31st. It will apply to your twenty cartons.
- Callerबीस पर एक? पहले वाली अच्छी थी। उसी को चालू कर दो, मेरे लिए।One on twenty? The earlier one was better. Restart it, just for me.
- AI employeeपुरानी scheme company की तरफ़ से बंद हुई है, उसे मैं चालू नहीं कर सकती। ये request भी Gopal जी के note में डाल रही हूँ, लेकिन उम्मीद मत बाँधिए। अब एक और बात, dry-fruit gift pack का stock सिर्फ़ छह carton है।The old scheme was closed by the company, and I cannot restart it. I am adding this request to Gopal ji's note too, but please do not count on it. Now one more thing: the dry-fruit gift pack has only six cartons in stock.
- Callerछह? मुझे दस चाहिए थे। Diwali पर वही सबसे ज़्यादा बिकता है।Six? I wanted ten. That is the biggest seller at Diwali.
- AI employeeआज के van में छह भेज सकती हूँ, और बाकी चार अगले माल में, जो company से सोमवार तक आने की उम्मीद है। Date पक्की नहीं है, आते ही मैं आपको WhatsApp कर दूँगी। क्या ये ठीक है?I can send six on today's van, and the other four in the next consignment, which is expected from the company by Monday. The date is not firm; I will WhatsApp you as soon as it arrives. Is that okay?
- Callerठीक है, छह भेजो। और चार पक्के रखना, किसी और को मत दे देना।Okay, send six. And keep the four for me, do not give them to anyone else.
- AI employeeअगले माल में से चार carton आपके नाम पर reserve कर दिए हैं। UPI link आठ हज़ार नौ सौ का WhatsApp पर भेज रही हूँ। Payment आते ही आपका order शाम की गाड़ी के लिए confirm होगा, बाकी hold Gopal जी के approval पर।I have reserved four cartons from the next consignment in your name. I am sending a UPI link for ₹8,900 on WhatsApp. As soon as the payment comes in, your order is confirmed for the evening van, with the rest of the hold subject to Gopal ji's approval.
- Callerभेज दिया। देखो।Sent. Check.
- AI employeeआ गया, धन्यवाद। Gopal जी ने भी बाकी पाँच हज़ार तीन सौ के लिए Diwali तक की छूट approve कर दी है। तो order confirm: namkeen बीस carton और एक free, biscuit पंद्रह, dry-fruit छह, आज शाम की गाड़ी। बाकी चार dry-fruit reserve, और पाँच हज़ार तीन सौ Diwali के बाद। Bill WhatsApp पर। शुभ दीपावली!Received, thank you. Gopal ji has also approved time until Diwali for the remaining ₹5,300. So the order is confirmed: namkeen 20 cartons plus 1 free, biscuits 15, dry fruit 6, on this evening's van. Four dry-fruit cartons reserved, and ₹5,300 after Diwali. Bill on WhatsApp. Happy Diwali!
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
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