Act 01Distributors · Inbound · Hindi
Onboards a new kirana retailer who wants credit on the first order
A new kirana store owner calls a FMCG distributor to start buying and asks for 30 days' credit on the first order, saying the old distributor gave it. The AI takes the order line by line, quotes from the price list and current scheme sheet, explains that first orders are cash or UPI per policy, offers the written path to credit after three orders, collects GST and shop details, and books delivery on the salesman's beat day.
Demo business, not a client Shree Balaji Agencies, Nagpur is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call.
Act 02Transcript, audio coming
Read it line by line
The audio for this call is not recorded yet. Read the full script, with an English translation under every Hindi line, and see what the AI did at each turn.
Onboards a new kirana retailer who wants credit on the first order
Distributors · Shree Balaji Agencies, Nagpur (invented)
A new kirana store owner calls a FMCG distributor to start buying and asks for 30 days' credit on the first order, saying the old distributor gave it. The AI takes the order line by line, quotes from the price list and current scheme sheet, explains that first orders are cash or UPI per policy, offers the written path to credit after three orders, collects GST and shop details, and books delivery on the salesman's beat day.
Transcript, audio coming. The voice recording for this call is not made yet. The script below is final, and the audio player replaces this note when it lands.
What it did
- Credit policy stated as written: first orders cash/UPI
- Credit request noted for the owner, no promise
- Prices from the list, scheme from the sheet
- Order totalled line by line
- Delivery on beat day; pay to company QR, not cash
- GST pending handled without blocking the order
Planned voice: Sarvam Bulbul, simran_enhi_customer (caller: shubh_hi_customer). Scripted: not a recording, not a real customer.
- AI employeeनमस्ते, Shree Balaji Agencies। मैं यहाँ की AI order assistant हूँ, और ये call record हो रही है। बताइए, मैं आपकी क्या मदद कर सकती हूँ?Hello, Shree Balaji Agencies. I am the AI order assistant here, and this call is recorded. How can I help you?
- Callerमैं Sunil, Sunil General Store, Manish Nagar में। नई दुकान है। आपसे माल लेना है, पर पहले बताओ, credit कितने दिन का दोगे? पुराना distributor तीस दिन देता था।This is Sunil, Sunil General Store, in Manish Nagar. It is a new shop. I want to buy from you, but first tell me, how many days' credit will you give? The old distributor gave thirty days.
- AI employeeस्वागत है Sunil जी। मैं policy साफ़ बता देती हूँ: नए retailer का पहला order cash या UPI पर होता है। तीन orders समय पर होने के बाद credit की request owner के पास जाती है, और वो limit तय करते हैं। ये लिखित policy है, मैं आपको भेज दूँगी।Welcome, Sunil ji. Let me state the policy clearly: a new retailer's first order is cash or UPI. After three orders paid on time, a credit request goes to the owner, who sets the limit. This is the written policy, and I will send it to you.
- Callerतीन order? ये तो ज़्यादा है। दूसरे distributor तुरंत दे देते हैं।Three orders? That is a lot. Other distributors give it right away.
- AI employeeहो सकता है, ये आपका फ़ैसला है कि किससे लेना है। Credit की जल्दी approval मेरे हाथ में नहीं है। लेकिन मैं आपकी request अभी से owner Mr Agrawal के note में डाल देती हूँ, ताकि तीसरे order के बाद देर ना हो। अब order देखें?That may be so, and it is your decision whom to buy from. Faster credit approval is not in my hands. But I will put your request in the owner Mr Agrawal's note from now, so there is no delay after the third order. Shall we look at the order now?
- Callerठीक है। Biscuit के दस carton, नमकीन के पाँच, साबुन के चार।Okay. Ten cartons of biscuits, five of namkeen, four of soap.
- AI employeeलिख रही हूँ। Biscuit, glucose वाले छोटे pack, दस carton, price list से चार सौ अस्सी रुपये carton। इस महीने की scheme में दस carton पर एक carton free है, scheme sheet के हिसाब से। नमकीन किस size का? पाँच रुपये या दस रुपये वाला?Writing it down. Biscuits, small glucose packs, ten cartons, at four hundred and eighty rupees a carton from the price list. This month's scheme gives one carton free on ten, per the scheme sheet. Which namkeen size? The five-rupee or the ten-rupee pack?
- Callerपाँच रुपये वाला। और साबुन, जो सबसे ज़्यादा चलता है।The five-rupee one. And soap, whichever sells the most.
- AI employeeनमकीन पाँच रुपये वाला, पाँच carton, तीन सौ साठ रुपये carton। साबुन में हमारे area की दुकानों में सौ ग्राम वाला सबसे ज़्यादा चलता है, चार carton, छह सौ चालीस रुपये carton। कुल बनता है नौ हज़ार एक सौ साठ रुपये, और एक biscuit carton free।Namkeen, five-rupee packs, five cartons, at three hundred and sixty a carton. In soap, the hundred-gram bar sells most in shops in our area, four cartons at six hundred and forty a carton. The total comes to nine thousand one hundred and sixty rupees, plus one free biscuit carton.
- Callerठीक है। Delivery कब? और GST bill चाहिए।Okay. When is delivery? And I need a GST bill.
- AI employeeGST bill ज़रूर मिलेगा। आपका GST number और दुकान का पूरा पता बता दीजिए। Manish Nagar में हमारे salesman Mr Pande का beat गुरुवार को है, उसी दिन delivery होगी। Payment delivery पर UPI से, company के QR पर, salesman को cash नहीं देना है।You will definitely get a GST bill. Please give your GST number and the full shop address. Our salesman Mr Pande's beat in Manish Nagar is on Thursday, and delivery comes that day. Payment on delivery by UPI, to the company QR; do not give cash to the salesman.
- CallerGST अभी apply किया है, number आया नहीं।I have just applied for GST; the number has not come yet.
- AI employeeकोई बात नहीं, तब तक bill बिना GSTIN के बनेगा, और number आते ही आप हमें WhatsApp कर दीजिए, आगे के bills में लग जाएगा। Recap: नौ हज़ार एक सौ साठ का order, एक biscuit carton free, गुरुवार delivery, payment UPI पर company QR में। तीन orders के बाद credit की request Mr Agrawal के पास। Price list और policy WhatsApp पर। धन्यवाद Sunil जी, नई दुकान की बधाई।No problem; until then the bill is made without a GSTIN, and once the number comes, WhatsApp it to us and it goes on future bills. Recap: an order of nine thousand one hundred and sixty, one free biscuit carton, Thursday delivery, payment by UPI to the company QR. After three orders, the credit request goes to Mr Agrawal. The price list and policy are on WhatsApp. Thank you, Sunil ji, and congratulations on the new shop.
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
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