Act 01Real estate · Outbound · Hinglish
Gives the owner the morning numbers and pushes back when he wants to fire a rep
The AI team manager calls the owner with yesterday's numbers. He hears one rep is far behind and says to fire him. The AI shows the rep got most of the junk leads from one campaign, compares like with like, says decisions about people are the owner's, and suggests a fix to test for a week. It also flags an upset buyer who needs the owner today.
Demo business, not a client Nivaas Realty, Pune is an invented business. Scripted call, audio not recorded yet. The business is invented, and the AI says it is an AI at the start of the call.
Act 02Transcript, audio coming
Read it line by line
The audio for this call is not recorded yet. Read the full script, with an English translation under every Hindi line, and see what the AI did at each turn.
Gives the owner the morning numbers and pushes back when he wants to fire a rep
Real estate · Nivaas Realty, Pune (invented)
The AI team manager calls the owner with yesterday's numbers. He hears one rep is far behind and says to fire him. The AI shows the rep got most of the junk leads from one campaign, compares like with like, says decisions about people are the owner's, and suggests a fix to test for a week. It also flags an upset buyer who needs the owner today.
Transcript, audio coming. The voice recording for this call is not made yet. The script below is final, and the audio player replaces this note when it lands.
What it did
- Yesterday's funnel in 20 seconds
- Firing decision left with the owner
- Found the cause: one rep got the junk campaign leads
- Like-for-like comparison and call score with evidence
- One-week test proposed instead of a snap decision
- Upset buyer flagged for the owner today
Planned voice: Sarvam Bulbul, simran_enhi_customer (caller: shubh_hi_customer). Scripted: not a recording, not a real customer.
- AI employeeGood morning Mr Kale, मैं Nivaas Realty की AI team manager बोल रही हूँ, कल के numbers के लिए। ये call record हो रही है। दो minute ठीक हैं?Good morning, Mr Kale. I am Nivaas Realty's AI team manager, calling with yesterday's numbers. This call is recorded. Are two minutes okay?
- Callerहाँ बोलो, जल्दी।Yes, go on, quickly.
- AI employeeकल अड़सठ leads आईं। पचपन को पाँच minute के अंदर call हुई। ग्यारह site visits book हुईं। Team में Sneha सबसे आगे रहीं, पाँच visits। Amit सबसे पीछे, एक भी visit नहीं, और उनकी connect rate भी सबसे कम।Sixty-eight leads came in yesterday. Fifty-five were called within five minutes. Eleven site visits were booked. Sneha led the team with five visits. Amit was last, with no visits, and the lowest connect rate too.
- CallerAmit फिर से? तीन हफ़्ते से यही चल रहा है। बस, उसको निकाल दो। आज ही बोल दो उसको।Amit again? This has been going on for three weeks. That is it, let him go. Tell him today.
- AI employeeये फ़ैसला आपका है, मैं किसी को निकालने की बात उनसे नहीं करूँगी। लेकिन फ़ैसले से पहले एक चीज़ data में दिखी है, जो आपको पता होनी चाहिए। क्या मैं बताऊँ?That decision is yours, and I will not talk to anyone about letting them go. But before you decide, there is one thing in the data you should know. Shall I tell you?
- Callerबोलो।Go on.
- AI employeeपिछले तीन हफ़्ते, Amit को जो leads गईं, उनमें से सत्तर percent Instagram वाली lead form campaign से थीं। उस campaign में आधे numbers गलत या switched off निकले। Sneha को ज़्यादातर portal leads मिलीं। Round-robin setting में Instagram leads सिर्फ़ Amit को जा रही थीं।Over the last three weeks, seventy percent of the leads that went to Amit came from the Instagram lead-form campaign. Half the numbers in that campaign were wrong or switched off. Sneha got mostly portal leads. The round-robin setting was sending Instagram leads only to Amit.
- Callerमतलब गलती setting की थी?So the setting was the mistake?
- AI employeeआंशिक रूप से। जब मैं सिर्फ़ portal leads की तुलना करती हूँ, तो Amit की visit rate Sneha से कम है, पर team average के करीब। तो दो बातें हैं: leads खराब मिलीं, और उनकी calls में भी सुधार चाहिए। उनकी पिछली दस calls का score दस में से पाँच है, सबसे ज़्यादा budget का सवाल छूटता है।Partly. When I compare only portal leads, Amit's visit rate is lower than Sneha's but close to the team average. So there are two things: he got bad leads, and his calls need work too. His last ten calls score five out of ten; the budget question gets skipped most often.
- Callerहम्म। तो क्या करें?Hmm. So what do we do?
- AI employeeमेरा सुझाव, एक हफ़्ते का test। पहला, leads सबमें बराबर बाँटूँ, campaign के हिसाब से भी। दूसरा, Amit को रोज़ तीन call tips भेजूँ, budget वाले सवाल पर ज़्यादा ध्यान। अगले सोमवार मैं आपको like-for-like numbers दूँगी, फिर आप फ़ैसला लीजिए। Instagram campaign की lead quality भी marketing को भेज दूँ?My suggestion is a one-week test. First, I split leads equally, by campaign too. Second, I send Amit three call tips a day, focused on the budget question. Next Monday I give you like-for-like numbers, and then you decide. Shall I also send the Instagram campaign's lead quality to marketing?
- Callerहाँ, दोनों करो। और marketing वाले को बोलो campaign रोक दे जब तक ठीक नहीं होता।Yes, do both. And tell the marketing person to pause the campaign until it is fixed.
- AI employeeCampaign रोकने का message मैं Mr Joshi को आपके नाम से भेज रही हूँ, आपकी हाँ के साथ। एक और ज़रूरी बात। Tower B के buyer Mr Patil ने कल दो बार call करके possession letter में देरी पर नाराज़गी जताई। उन्होंने आपसे बात करने को कहा है।I am sending Mr Joshi the message to pause the campaign in your name, with your yes. One more important thing. Mr Patil, a Tower B buyer, called twice yesterday upset about a delay in his possession letter. He has asked to speak to you.
- CallerPatil? क्या हुआ exactly?Patil? What exactly happened?
- AI employeeउनका possession letter पंद्रह तारीख को आना था, accounts में उनकी final payment की entry अटकी है, जबकि उन्होंने UTR भेज दिया था। मैंने summary और UTR आपके WhatsApp पर भेज दिए हैं। अगर आप आज बारह बजे से पहले उन्हें call कर सकें, तो अच्छा रहेगा।His possession letter was due on the 15th; his final payment entry is stuck in accounts, though he sent the UTR. I have sent the summary and UTR to your WhatsApp. It would help if you could call him before noon today.
- Callerठीक है, ग्यारह बजे call करता हूँ। Accounts को भी बोल दो।Okay, I will call him at eleven. Tell accounts too.
- AI employeeबता दिया। Recap: Amit पर फ़ैसला अगले सोमवार के numbers के बाद, आपका। Leads बराबर बँटेंगी, Amit को रोज़ tips। Instagram campaign रुकेगा। Mr Patil को आप ग्यारह बजे call करेंगे, accounts को entry ठीक करने का note चला गया। आपका दिन अच्छा रहे।Done. Recap: the decision on Amit comes after next Monday's numbers, and it is yours. Leads get split equally, Amit gets daily tips. The Instagram campaign pauses. You call Mr Patil at eleven, and accounts has the note to fix the entry. Have a good day.
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
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