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Act 01AI receptionist · WhatsApp · Hinglish

A home sample collection booked on WhatsApp, with the fasting note

A family member messages a lab for a home collection. The AI receptionist books the slot, sends the lab’s own preparation note and confirms the address.

Demo business, not a client Sanjeevani Diagnostics, Indore is an invented business. A scripted replay with demo data. The business is invented, nothing here is a real customer, and the AI says it is an AI in its first message.

The situation. The lab’s phone line is busy every morning from 7 to 10. Messages pile up on WhatsApp and some patients go elsewhere before anyone replies.

Demo business, not a clientWhatsApp · Sanjeevani Diagnostics, Indore
Finished
WhatsApp BusinessOfficial API
CustomerCustomer: Papa ka sugar test karwana hai, ghar se sample le sakte ho?I need a sugar test for my father. Can you collect the sample at home?7:12 am
AI employee: Ji haan. Main Sanjeevani Diagnostics ki AI receptionist hoon. Doctor ki parchi mein kaunsa test likha hai? Photo bhej sakte hain.Yes. I am the AI receptionist at Sanjeevani Diagnostics. Which test is written on the doctor’s prescription? You can send a photo.7:12 am
CustomerCustomer: [Photo of prescription] Fasting sugar aur HbA1c.[Photo of prescription] Fasting sugar and HbA1c.7:14 am
AI employee: Kal subah 7:00 se 7:30 ka slot khaali hai. Lab ke instruction sheet ke hisaab se fasting sugar ke liye 8 se 10 ghante kuch na khaayein, paani pee sakte hain. Address bata dijiye.Tomorrow 7:00 to 7:30 am is free. The lab’s instruction sheet says 8 to 10 hours with no food before a fasting sugar test; water is fine. Please share the address.7:14 am
CustomerCustomer: 14 Saket Nagar, near the Hanuman mandir.7:16 am
AI employee: Booked for Fri 23 Oct, 7:00 to 7:30 am at 14 Saket Nagar. The phlebotomist will call 15 minutes before. Charges are as per the lab’s rate card, ₹650 for both tests, paid on collection. Demo data.7:16 am
>_Activity logEvery action recorded

07:16:22Home collection booked: Fri 7:00 am, Saket Nagar route. Prescription photo attached to the booking.

07:16:23Phlebotomist roster updated. Reminder set for Thu 8 pm with the fasting note.

Scripted replay. The business is invented, the numbers are demo data, and no real customer is shown.

Act 02When the replay ends

What the business has

The number it moves: Home collections booked from WhatsApp

  • A morning-rush message is answered in seconds.
  • The booking carries the prescription photo, so the right tests are drawn.
  • The fasting note goes out the evening before, from the lab’s own sheet.

Act 03The rules on this job

Inside the lines you draw

  • Says it is an AI in its first message.
  • Preparation notes come only from the lab’s instruction sheet. No reading of reports, no medical advice.
  • Rates only from the lab’s rate card. No offers or packages pushed.
  • The business, the people and the numbers are invented. No real customer appears.
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