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Act 01AI receptionist · WhatsApp · Hinglish

A patient books six physiotherapy sessions on WhatsApp in one go

A patient with a doctor’s referral asks for evening physio slots. The AI receptionist books all six sessions around their office hours, sends the list, and leaves every question about the treatment to the physiotherapist.

Demo business, not a client Gati Physiotherapy Centre, Pune is an invented business. A scripted replay with demo data. The business is invented, nothing here is a real customer, and the AI says it is an AI in its first message.

The situation. Booking a course of sessions takes four calls and a paper diary. Patients who cannot get evening slots stop after two visits.

Demo business, not a clientWhatsApp · Gati Physiotherapy Centre, Pune
Finished
WhatsApp BusinessOfficial API
PatientPatient: Doctor ne 6 physio sessions bole hain. Shaam ko hi aa sakta hoon, office hai.The doctor has advised 6 physio sessions. I can only come in the evening, I have office.1:15 pm
AI employee: Namaste, main Gati Physiotherapy ki AI receptionist hoon. Mon, Wed aur Fri ko 7 baje ka slot do hafte ke liye khaali hai. Book kar doon? Demo data.Hello, I am Gati Physiotherapy’s AI receptionist. Mon, Wed and Fri at 7 pm are free for two weeks. Shall I book them? Demo data.1:15 pm
PatientPatient: Haan. Aur kya exercise ghar pe karni chahiye?Yes. And which exercises should I do at home?1:18 pm
AI employee: Exercise physiotherapist pehle session mein batayenge, main uske baare mein salah nahi de sakti. Booked: 26, 28, 30 Oct aur 2, 4, 6 Nov, sab shaam 7 baje. Doctor ka referral saath laiyega.The physiotherapist will tell you about exercises in the first session; I can’t advise on that. Booked: 26, 28, 30 Oct and 2, 4, 6 Nov, all at 7 pm. Please bring the doctor’s referral.1:18 pm
>_Appointment bookEvening slots

13:18Six sessions booked for one patient, Mon/Wed/Fri 19:00 from Mon 26 Oct. Exercise question passed to the physiotherapist.

13:18Reminder the evening before each session. Reply 2 to move any one of them.

Scripted replay. The business is invented, the numbers are demo data, and no real customer is shown.

Act 02When the replay ends

What the business has

The number it moves: Patients who complete the full course of sessions

  • The full course is booked in one chat, around the patient’s working hours.
  • The patient has every date in writing.
  • Treatment questions reach the physiotherapist, not the front desk.

Act 03The rules on this job

Inside the lines you draw

  • Says it is an AI in its first message.
  • No medical or exercise advice. That stays with the physiotherapist.
  • Fees only from the centre’s fee list. No offers or packages it has not been given.
  • The business, the people and the numbers are invented. No real customer appears.
The AI receptionistFor clinics and healthcareJob: Appointment booking and remindersAll replays

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