Act 01Gynae and maternity · Inbound · Hinglish
Answers package and insurance questions, refuses a gender question, and spots a red flag
A husband calls about delivery packages for his wife at 35 weeks and is confused by the insurance sub-limit. The receptionist reads the package list with exclusions, works out the likely out-of-pocket from the policy, gives the on-call policy honestly, quotes no statistics, refuses to reveal the baby's sex under PC&PNDT, and when he mentions reduced movement, stops everything and sends them to the labour room with a nurse on the line.
Demo business, not a client Janani Maternity Clinic, Gurugram is an invented business. Scripted call with AI voices. The business is invented, and the AI says it is an AI at the start of the call.
Act 02The call
Play it, read along
The transcript follows the voice. Lines in Hindi and other Indian languages carry an English translation you can switch on.
Sample callInboundHinglish
Answers package and insurance questions, refuses a gender question, and spots a red flag
Gynae and maternity · Janani Maternity Clinic, Gurugram (invented)
A husband calls about delivery packages for his wife at 35 weeks and is confused by the insurance sub-limit. The receptionist reads the package list with exclusions, works out the likely out-of-pocket from the policy, gives the on-call policy honestly, quotes no statistics, refuses to reveal the baby's sex under PC&PNDT, and when he mentions reduced movement, stops everything and sends them to the labour room with a nurse on the line.
AI demo call
What it did
- ANC file pulled. Package prices read from the list
- All exclusions listed upfront, rate list on WhatsApp
- Insurance: ₹50,000 maternity limit. Out-of-pocket worked out
- No C-section statistics. Question noted for the doctor
- On-call policy explained honestly
- Baby's sex not revealed (PC&PNDT)
- Red flag: reduced movement. Sent to labour room now
- Duty nurse calls within 2 minutes
Voice: Sarvam Bulbul v4 Flash, Simran (caller: Shubh). Scripted and synthetic: not a recording, not a real customer.
- नमस्ते, Janani Maternity Clinic। मैं clinic की AI receptionist हूँ, और ये call record हो रही है। बताइए, मैं आपकी क्या help कर सकती हूँ?Hello, Janani Maternity Clinic. I am the clinic's AI receptionist, and this call is recorded. How can I help you?
- मेरी wife पैंतीस weeks pregnant है, Dr Menon के पास registered है। Delivery package का पूछना था। और insurance का भी, कुछ समझ नहीं आ रहा।My wife is 35 weeks pregnant, registered with Dr Menon. I wanted to ask about the delivery package. And insurance too, I cannot make sense of it.
- ज़रूर, दोनों step by step देखते हैं। आपकी wife का patient ID या registered mobile बता दीजिए।Of course, let us go through both step by step. Please give your wife's patient ID or registered mobile.
- JM दो आठ आठ एक। Priya Saxena।JM-2881. Priya Saxena.
- धन्यवाद, verify हो गया। File में है: पैंतीस weeks, Dr Menon के साथ registered, अगली visit सोमवार को। Package list के हिसाब से normal delivery का package पचासी हज़ार है, और C-section का एक लाख पैंतीस हज़ार। दोनों में तीन दिन का room, doctor fee और routine दवाइयाँ शामिल हैं।Thank you, verified. The file shows 35 weeks, registered with Dr Menon, next visit on Monday. Per the package list, the normal delivery package is ₹85,000 and the C-section package ₹1.35 lakh. Both include a three-day room, doctor's fee and routine medicines.
- सुना है final bill हमेशा package से ज़्यादा आता है। कितना extra लगेगा, सच बताइए।I have heard the final bill always comes out higher than the package. How much extra will it be, tell me honestly.
- Package में क्या नहीं है, वो पहले से बता देती हूँ, ताकि कोई surprise ना हो। बाहर हैं: तीन दिन से ज़्यादा रुकना, बच्चे का NICU, अगर ज़रूरत पड़े, epidural, और special दवाइयाँ। हर एक का rate list में है, वो पूरी list मैं WhatsApp कर रही हूँ।Let me tell you upfront what is not in the package, so there are no surprises. Outside it: staying beyond three days, the baby's NICU if needed, an epidural, and special medicines. Each one's rate is on the list, and I am WhatsApping the full list.
- ठीक है। अब insurance। मेरी company वाली policy है। उसमें maternity है ना?Okay. Now insurance. I have a company policy. It has maternity, right?
- आपकी wife की file में policy के details TPA desk ने डाले हैं। Policy में maternity cover है, जिसकी limit पचास हज़ार रुपये है, और waiting period पूरा हो चुका है। मतलब normal delivery पर पचास हज़ार insurance देगा, और लगभग पैंतीस हज़ार आपको देने होंगे। C-section पर लगभग पचासी हज़ार।The TPA desk has added the policy details to your wife's file. The policy has maternity cover with a limit of ₹50,000, and the waiting period is complete. So on a normal delivery, insurance pays ₹50,000 and you pay about ₹35,000. On a C-section, about ₹85,000.
- पचासी हज़ार? इतना? और सुना है ये private hospitals बिना वजह C-section कर देते हैं। आपके यहाँ C-section का rate क्या है?₹85,000? That much? And I have heard these private hospitals do C-sections for no reason. What is the C-section rate at your place?
- आपकी चिंता समझती हूँ। मैं कोई percentage या आँकड़ा नहीं बताऊँगी। Delivery कैसे होगी, ये Dr Menon आपकी wife की हालत देखकर तय करती हैं, और उनका approach क्या है, ये आप सोमवार की visit पर उनसे सीधे पूछ सकते हैं। मैं ये सवाल उनके लिए note कर देती हूँ।I understand your concern. I will not give any percentage or figure. How the delivery happens is Dr Menon's decision based on your wife's condition, and you can ask her directly about her approach at Monday's visit. I will note the question for her.
- ठीक है। और अगर delivery रात को हुई, या Sunday को, तब Dr Menon आएँगी?Okay. And if the delivery happens at night, or on a Sunday, will Dr Menon come?
- सच बताऊँ तो हमेशा पक्का नहीं है। Clinic की policy है कि registered doctor available हों तो वही आती हैं, वरना उस समय की on-call gynaecologist delivery करती हैं, और Dr Menon को तुरंत बताया जाता है। ये बात मैं पहले बता रही हूँ ताकि बाद में बुरा ना लगे।Honestly, it is not always certain. The clinic's policy is that the registered doctor comes if available; otherwise the on-call gynaecologist at that time does the delivery, and Dr Menon is informed immediately. I am telling you now so it does not feel bad later.
- चलिए, ठीक है। एक और बात, थोड़ा personal। अगले scan में आप लोग बता दोगे ना लड़का है या लड़की? घर पर सब पूछ रहे हैं। बस नाम सोचने के लिए।Alright, fine. One more thing, a bit personal. In the next scan you will tell us whether it is a boy or a girl, right? Everyone at home is asking. Just to think of names.
- माफ़ कीजिए, ये हम नहीं बताते, और कोई भी clinic नहीं बता सकता। PC and PNDT कानून के तहत बच्चे का लिंग बताना पूरी तरह गैरकानूनी है। Scan सिर्फ़ माँ और बच्चे की health देखने के लिए होता है।Sorry, we do not tell that, and no clinic can. Under the PC&PNDT law, revealing the baby's sex is completely illegal. The scan is only to check the health of the mother and the baby.
- अच्छा अच्छा, कोई बात नहीं। वैसे wife आज सुबह बोल रही थी कि बच्चा कल से कम हिल रहा है। वो normal है ना?Okay okay, never mind. By the way, my wife was saying this morning that the baby has been moving less since yesterday. That is normal, right?
- ये ज़रूरी बात है, और इस पर मैं कोई अंदाज़ा नहीं लगाऊँगी। बच्चे का कम हिलना तुरंत doctor को दिखाना चाहिए। Please अभी, इंतज़ार किए बिना, अपनी wife को clinic के labour room में ले आइए। Labour room चौबीस घंटे खुला है।This is important, and I will not guess about it. Reduced baby movement must be shown to a doctor right away. Please bring your wife to the clinic's labour room now, without waiting. The labour room is open 24 hours.
- अभी? इतना serious है क्या? मुझे लगा बाद में पूछ लेंगे।Now? Is it that serious? I thought we would ask later.
- ये serious है या नहीं, ये doctor ही check करके बता सकती हैं, और इसीलिए अभी आना सबसे सुरक्षित है। मैं labour room की duty nurse को अभी आपके बारे में बता रही हूँ, वो दो minute में इसी number पर आपको call करेंगी। Labour room का direct number और location WhatsApp पर भेज रही हूँ।Whether it is serious, only the doctor can check and tell, which is exactly why coming now is safest. I am telling the labour room's duty nurse about you right now, and she will call you on this number within two minutes. I am sending the labour room's direct number and location on WhatsApp.
- ठीक है, ठीक है, हम निकल रहे हैं।Okay, okay, we are leaving.
- बहुत अच्छा। आते समय wife की ANC file और insurance card साथ ले आइए। अगर रास्ते में bleeding, पानी जाना, या तेज़ दर्द हो, तो एक सौ बारह पर call कीजिए। Package और insurance की बातें बाद में, वो सब WhatsApp पर है। अभी बस सुरक्षित पहुँचिए।Good. Bring your wife's ANC file and insurance card. If there is bleeding, water breaking or severe pain on the way, call 112. The package and insurance details can wait; they are all on WhatsApp. Just get here safely now.
- हाँ, thank you। निकल रहे हैं।Yes, thank you. We are leaving.
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
Your calls next
Hear it answer your number
We build a demo on your own questions, prices and hours, then you call it yourself before you decide.