Act 01Hair transplant clinic · Inbound · Hinglish
Answers an angry transplant patient with facts, not promises
Four months after a hair transplant, a patient calls saying he paid ₹1.6 lakh for nothing. The receptionist pulls his record, notes he missed two follow-ups, makes no promise about results, checks for infection signs, books the free review included in his package, passes the refund demand and the review threat to the clinic manager, and leaves another clinic's PRP pitch to the doctor.
Demo business, not a client Keshvi Hair & Skin Clinic, Faridabad is an invented business. Scripted call with AI voices. The business is invented, and the AI says it is an AI at the start of the call.
Act 02The call
Play it, read along
The transcript follows the voice. Lines in Hindi and other Indian languages carry an English translation you can switch on.
Sample callInboundHinglish
Answers an angry transplant patient with facts, not promises
Hair transplant clinic · Keshvi Hair & Skin Clinic, Faridabad (invented)
Four months after a hair transplant, a patient calls saying he paid ₹1.6 lakh for nothing. The receptionist pulls his record, notes he missed two follow-ups, makes no promise about results, checks for infection signs, books the free review included in his package, passes the refund demand and the review threat to the clinic manager, and leaves another clinic's PRP pitch to the doctor.
AI demo call
What it did
- Record pulled: FUE, 2,800 grafts, 1 of 3 follow-ups attended
- No result promise. Doctor decides
- Refund demand sent to the clinic manager, call today
- Free review confirmed from the package terms
- PRP question left to the doctor
- Infection red flags checked: none
- Booked: Dr Kapoor, Saturday 11 am. Questions noted for him
Voice: Sarvam Bulbul v4 Flash, Simran (caller: Shubh). Scripted and synthetic: not a recording, not a real customer.
- नमस्ते, Keshvi Hair and Skin Clinic। मैं clinic की AI receptionist हूँ, और ये call record हो रही है। बताइए, मैं आपकी क्या help कर सकती हूँ?Hello, Keshvi Hair and Skin Clinic. I am the clinic's AI receptionist, and this call is recorded. How can I help you?
- चार महीने हो गए transplant को, एक बाल नहीं आया। एक लाख साठ हज़ार दिए थे मैंने! ये तो सीधा धोखा है।It has been four months since the transplant and not one hair has grown. I paid ₹1.6 lakh! This is plain fraud.
- आपकी चिंता समझ सकती हूँ, इतने पैसे और इंतज़ार के बाद कुछ ना दिखे तो डर लगता है। मैं आपका record खोलती हूँ। Patient ID या registered mobile number बता दीजिए।I understand your worry; after that much money and waiting, seeing nothing is scary. Let me open your record. Please give me your patient ID or registered mobile number.
- नौ आठ सात एक, शून्य शून्य, चार चार दो नौ। Rahul Bhardwaj।98710 04429. Rahul Bhardwaj.
- धन्यवाद Mr Bhardwaj। Record में है: FUE procedure, दो हज़ार आठ सौ grafts, सोलह जून को, Dr Kapoor ने किया था। Post-op visits तीन होने थे, एक हफ़्ते, एक महीने और तीन महीने पर। File में सिर्फ़ पहला visit दिख रहा है।Thank you, Mr Bhardwaj. The record shows an FUE procedure, 2,800 grafts, on 16 June, done by Dr Kapoor. There were to be three post-op visits, at one week, one month and three months. The file shows only the first visit.
- हाँ, नहीं आ पाया, काम था। उससे क्या फ़र्क़ पड़ता है? बाल तो आने चाहिए थे ना?Yes, I could not come, I had work. What difference does that make? The hair should have grown, right?
- बाल कब और कितने आने चाहिए, ये मैं नहीं बता सकती, ये सिर्फ़ doctor आपको देखकर बता सकते हैं। मैं बस इतना बता सकती हूँ कि आपकी post-op sheet में growth का review चार, आठ और बारह महीने पर लिखा है। इसलिए doctor का आपको अभी देखना बहुत ज़रूरी है।When and how much hair should grow, I cannot say; only the doctor can tell after seeing you. All I can say is that your post-op sheet lists growth reviews at four, eight and twelve months. That is why it matters that the doctor sees you now.
- ये सब बहाने हैं। मुझे refund चाहिए, पूरा।These are all excuses. I want a refund, a full one.
- Refund का फ़ैसला मैं नहीं ले सकती। आपके signed consent form में लिखा है कि procedure के biological result पर refund नहीं होता, लेकिन मैं आपकी माँग clinic manager Mr Sood तक पहुँचा रही हूँ। वो आपसे आज ही बात करेंगे। साथ ही, doctor review के बाद आपको एक written report भी मिलेगी।I cannot decide on a refund. Your signed consent form says there is no refund on the biological result of the procedure, but I am passing your demand to the clinic manager, Mr Sood. He will speak to you today. You will also get a written report after the doctor's review.
- और अगर मैं Google पर सबको बता दूँ कि यहाँ पैसे लूटे जाते हैं?And what if I tell everyone on Google that this place loots money?
- अपना अनुभव लिखना आपका अधिकार है। मैं बस चाहती हूँ कि उससे पहले doctor आपकी पूरी बात सुनें और आपको साफ़ जवाब मिले। ये भी मैंने Mr Sood के note में लिख दिया है।Writing about your experience is your right. I only want the doctor to hear you out and give you a clear answer before that. I have put this in Mr Sood's note too.
- ठीक है। Doctor कब देखेंगे? और उसके भी पैसे लगेंगे क्या?Okay. When will the doctor see me? And will that cost money too?
- आपके package में बारह महीने तक के follow-up visits शामिल हैं, तो इस review का कोई charge नहीं है। Dr Kapoor के पास शनिवार सुबह ग्यारह बजे या सोमवार शाम छह बजे slot है।Your package includes follow-up visits for twelve months, so there is no charge for this review. Dr Kapoor has Saturday 11 am or Monday 6 pm.
- शनिवार। लेकिन रुकिए, एक और clinic वाले बोल रहे हैं कि PRP करवा लो, उससे जल्दी बाल आएँगे। बीस हज़ार का package है। करवा लूँ?Saturday. But wait, another clinic says get PRP done, the hair will come faster. It is a ₹20,000 package. Should I get it?
- PRP आपके लिए सही है या नहीं, ये medical सवाल है, और इसका जवाब मैं नहीं दे सकती। मैं ये सवाल Dr Kapoor के लिए note कर देती हूँ, शनिवार को वो आपको बताएँगे। तब तक कोई नया treatment शुरू करने से पहले doctor से पूछ लें, ये बेहतर रहेगा।Whether PRP is right for you is a medical question, and I cannot answer it. I will note it for Dr Kapoor, and he will tell you on Saturday. Until then, it is better to ask the doctor before starting any new treatment.
- ठीक है।Okay.
- एक ज़रूरी सवाल। क्या transplant वाली जगह पर कहीं लाली, सूजन, पस, या बढ़ता हुआ दर्द है? या बुखार?One important question. Is there any redness, swelling, pus or increasing pain where the transplant was done? Or fever?
- नहीं, ऐसा कुछ नहीं। बस बाल नहीं हैं।No, nothing like that. Just no hair.
- अच्छी बात है। अगर कभी ऐसा कुछ हो, तो शनिवार का इंतज़ार मत कीजिए, उसी दिन clinic आइए या इसी number पर call करके बताइए, doctor same day देखेंगे।Good. If anything like that ever happens, do not wait for Saturday; come to the clinic the same day or call this number, and the doctor will see you that day.
- हम्म। Doctor ने पिछली बार बोला था density अच्छी आएगी। अब वो क्या बोलेंगे?Hmm. Last time the doctor said the density would come out well. What will he say now?
- उस बातचीत का record मेरे पास नहीं है, इसलिए मैं उस पर कुछ नहीं कहूँगी। शनिवार को आप Dr Kapoor से सीधा यही पूछिए। मैंने आपके तीनों सवाल उनके लिए लिख दिए हैं: growth कब तक, PRP चाहिए या नहीं, और density के बारे में जो पहले कहा गया था।I do not have a record of that conversation, so I will not comment on it. Ask Dr Kapoor exactly this on Saturday. I have written all three of your questions for him: how long growth takes, whether PRP is needed, and what was said earlier about density.
- ठीक है, ये ठीक है।Okay, that is fine.
- Recap: शनिवार सुबह ग्यारह बजे Dr Kapoor के साथ free review। अपनी post-op sheet और procedure के दिन की photos साथ लाइए, अगर हों। Mr Sood आज आपसे refund के बारे में बात करेंगे। और कोई infection का लक्षण हो तो उसी दिन आइए। ये सब WhatsApp पर भेज रही हूँ।Recap: free review with Dr Kapoor on Saturday at 11 am. Bring your post-op sheet and any photos from the procedure day, if you have them. Mr Sood will talk to you today about the refund. And with any sign of infection, come the same day. I am sending all this on WhatsApp.
- Thank you। कम से कम आपने सीधी बात तो की।Thank you. At least you talked straight.
Act 03The rules on this call
Honest from the first line
- It says it is an AI assistant in its first line, and that the call is recorded.
- It uses only the facts the business gave it. Anything else goes to a person, with a time.
- No guarantees, no invented offers, no pressure. Prices only from the business’s own list.
- The business is invented and both voices are AI. No real customer is on the call.
Your calls next
Hear it answer your number
We build a demo on your own questions, prices and hours, then you call it yourself before you decide.