Return R-1093 · Order #4471 (Demo data)
Damaged in transit. Photos attached.
- Item
- Steel kadhai set
- Photos
- 2, product and outer box
- Courier
- Damage claim filed with courier
- Policy
- Replacement or refund within 7 days of pickup
Act 01Demos by job · Returns, service and complaints
Returns, service calls and complaints handled inside your policy
The AI support employee answers order, return and service questions from your own policy and systems, books pickups and technician visits, and hands every complaint, refund outside policy or angry customer to a person with the full history, so nobody has to ask twice.
Demo business, not a client A scripted replay with demo data. The business is invented, nothing here is a real customer, and the AI says it is an AI in its first message.
5
screen replays
5
demo calls
0
real customers shown
Act 02Watch one now
A damaged product: photos collected, return raised, refund rule explained
Damage complaints turn into long threads: photos missing, order number missing, angry follow-ups. Agents spend the first ten minutes collecting facts.
CustomerCustomer: Kadhai tooti hui aayi hai! Bilkul bekaar packing.The kadhai arrived damaged! Terrible packing.6:05 pm
AI employee: Maaf kijiye, yeh nahi hona chahiye tha. Main Kesar Kitchenware ki AI assistant hoon. Order #4471 ke liye kadhai aur dibbe ki 2 photo bhej dijiye, main abhi return raise karti hoon.Sorry, this should not have happened. I am Kesar Kitchenware’s AI assistant. Please send 2 photos of the kadhai and the box for order #4471, and I will raise the return now.6:05 pm
CustomerCustomer: [2 photos]6:08 pm
AI employee: Return raised. Courier pickup kal tak hogi. Store policy ke hisaab se, pickup ke 7 din ke andar replacement ya refund, jo aap chahen. Kya chahiye?Return raised. The courier will pick up by tomorrow. By store policy, replacement or refund within 7 days of pickup, as you prefer. Which would you like?6:09 pm
CustomerCustomer: Replacement.6:10 pm
Sent to the support lead
Replacement chosen. Packing complaint flagged for the warehouse.
Scripted replay. The business is invented, the numbers are demo data, and no real customer is shown.
Act 03How it works
Three steps, your rules
Check
It looks up the order, warranty or ticket in your system.
Act
Inside your written policy it books the return, exchange or visit.
Hand over
Everything outside the policy goes to your support lead.
Act 044 more replays
The same job, other businesses
Each one is an invented business with demo data, played step by step.
- Customer supportA wrong-size kurta exchanged in four messagesWatch it work
- Customer supportA “my panels make less power” complaint sorted out before a technician drives outWatch it work
- Customer supportThe homeowner gets a Friday site update with photos, without calling anyoneWatch it work
- Customer supportA car insurance renewal reminder 15 days early, and a claim question routedWatch it work
Act 055 demo calls
The same job on a call
Scripted calls with an invented business, with the full transcript. Some have audio, the rest are being voiced.
- Online sellersStays calm with an abusive caller who turns out to be a refund-scam victimRead the call
- Home interiorsHandles a swollen kitchen cabinet two months after handover, without blaming anyoneRead the call
- Home servicesChecks a technician's ₹4,800 gas-refill bill against the rate card while he is still at the doorRead the call
- Gym and fitnessHandles a member who is moving cities and wants his annual fee backRead the call
- Auto dealerFinds a part in another city for a car stuck three weeksRead the call
Act 06Questions
Asked often
Can it approve refunds?
Only inside the refund policy you write down. Anything else goes to a person.
What about abusive customers?
It stays polite, does not argue and passes the conversation to a person.
Does it give technical advice?
Only simple checks from your manuals. Anything electrical or unsafe goes to a technician.
Your business next
See it do this job for you
We build it on your own messages, prices and rules, then run it live for you before you decide.